What are the responsibilities and job description for the People & Culture Manager position at Southall?
Position: People & Culture Manager
Reports to: Director of People & Culture
Classification: Full Time, Exempt
Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.
The People & Culture Manager will serve a pivotal role in Southalls property-wide engagement and adherence to standards.
Responsibilities:
- Supports all aspects of the Human Resources function at Southall, including Team Member selection, onboarding, benefits administration, standards development, training, employee relations and compliance.
- Serves as the primary contact for Team Member concerns, questions and conflict resolution.
- Oversees workplace investigations and corrective action procedures.
- Administers Team Member benefits, leaves of absence and workers compensation.
- Trains and coaches property leaders on People & Culture Southall Operating Criteria (SOC).
- Ensures proper use and integration of all Human Resources Information Systems, investigating and troubleshooting issues as they arise.
- In collaboration with the Director of People & Culture, designs and implements effective retention strategies to include engagement initiatives, company-wide communications, recognition programs, stay and exit interviews.
- Integrates Southall Values, LEARN with Humility, PLAN with Purpose and ACT with Intention, into all processes and interactions with Team Members.
- Maintains detailed and accurate documentation for Team Member files.
- Provides technical support to Team Members regarding electronic paperwork, online enrollments, platform self-service, training, surveys and e-communication tools.
- Escalates pressing concerns and trends to Director of People & Culture.
- Performs other duties as assigned by People & Culture Leadership.
Skills and Experience
- Extensive experience serving in a dynamic human resources management or generalist capacity.
- Hospitality background and mindset.
- Excellent verbal and written communication skills with the ability to communicate effectively with all levels of the organization.
- Strong analytical and problem-solving skills.
- Proficiency in Human Resources Information Systems (HRIS) administration; experience in ADP preferred.
Education & Requirements
- Bachelors degree in Human Resources Management or related field preferred; four years of related experience and / or training accepted.
- Ability to lift up to 20 pounds with frequent lifting and or carrying of objects weighing up to 10 pounds; requires walking and or standing to a significant degree.
- Ability to sit for extended periods of time.
Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
