Public Space Attendant

Position: Public Space Attendant
Reports to: Executive Houskeeper
Job Type: Non-Exempt, Full-Time

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way. The Public Space attendant is responsible for the daily cleaning and upkeep of public spaces; including guest corridors, lobby area, public restrooms and other guest facing areas

Responsibilities:

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Clean assigned guest rooms by priority.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, and floor.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Vacuum throughout entire room and spray room with deodorizer.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• Handle guest complaints, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Knowledgeable of hotel fire and emergency procedures.
• Adhere to Lost and Found policy including key control.
• Other essential room cleaning duties as operations change in the future.
• Make up cribs and rollaway beds.
• Stock cleaning supply closets.

Skills and Experience:

• 1-2 year’s prior experience in cleaning hotel guest rooms preferred
• Ability to satisfactorily communicate in English with guests, co-workers, and management to their understanding.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness; and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).

• Punctuality and regular/reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• Ability to deal with guest and team member concerns in a friendly and positive manner
• Ability to read, write, and speak English sufficiently to understand and communicate with guests and team members; must have excellent telephone etiquette skills
• Available to work weekends, evenings and/or holidays
• Must be able to walk, stand for prolonged periods as needed

Education:

• High School graduate or equivalent vocational training

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.