Spa Supervisor

Position: Spa Supervisor
Reports to: Spa Manager
Job Type: Full-Time, Non-exempt
Location: On Site

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Spa Supervisor at Southall is responsible for leading the spa concierge team while partnering with the Spa Manager to oversee spa services and wellness programming. The ideal candidate will have full-service spa experience, leadership qualities, an eye for detail and a heart for hospitality.

Leadership Responsibilities:

• Participate in the development of staff including onboarding, coaching, and supervision.

• Participate in the development of Standard Operating Procedures for the total spa and wellness operation.

• Maintain knowledge and understanding of current thinking in each program area property-wide, and see that spa offerings are communicated and updated accordingly.

• Assist with scheduling of all spa and wellness staff to maximize the availability of staff for appointment requests while mindful of budgetary staffing costs.

• Coordinate with departments and contracted professionals as necessary to ensure smooth and successful functioning of the spa and wellness operations, e.g., appointments, housekeeping, maintenance, accounting, personnel, purchasing, etc.

• Resolve guest complaints in a manner which promotes positive guest retention.

• Maintain the confidentiality of all Southall proprietary information and ensure that the spa staff does the same.

• Ensure that spa staff is well-informed through daily communication.

• Main point of contact for special group spa and wellness bookings.

• Oversee spa retail inventory levels and participate in curating the spa retail space.

• Assist with ordering spa supplies regularly.

• Must be able to work weekends and flexible hours.

Daily Responsibilities:

• Be on time for shifts and maintain consistent, regular attendance record

• Maintain personal appearance and grooming standards consistent with Southall standards?

• Properly open and close spa each day according to Standard Operating Procedures?

• Maintain a clean, safe, fully stocked and well-organized work area?

• Accurately book, change and cancel spa appointments?

• Be knowledgeable of all the services we offer and accurately describe them to our guests?

• Acknowledge and greet everyone who enters and leaves spa facilities?

• Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets?

• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation?

• Handle guests’ questions and concerns promptly, professionally and courteously??

• Resolve guest complaints in a manner which promotes positive outcome?

• Utilize spa computers with skill and proficiency and document guest information in electronic record as directed?

• Answer the phone promptly and use the guest’s name throughout the phone conversation?

• Work cooperatively and professionally with all departments?

• Oversee and maintain the cleanliness and neatness of the front desk and spa facilities?

• Conduct tours of the facility as requested?

• Promote positive guest relations by providing prompt, courteous and efficient service?

• Work diligently to support Southall philosophy throughout the property?

• Cultivate and maintain staff morale?

• Comply with all departmental and company policies?

• Maintain confidentiality of all Southall proprietary information?

• Maintain accurate property information through daily use of email and other forms of communication?

• Provide our guests with a 5-star experience??

Skills and Experience:

• Warm, enthusiastic, with excellent interpersonal, team leadership and guest relations skills

• Background in the Spa & Wellness industry preferred

Education:

• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.