Director Loan Operations

Description

BASIC FUNCTION:

Provide strategic leadership and oversight for the Central Processing and Loan Operations departments. This includes directing all loan processing, servicing, and documentation activities of consumer and commercial lending to ensure alignment with bank goals. The Director is responsible for maintaining and implementing applicable policies and procedures in accordance with the Bank’s strategies, compliance standards, and regulatory requirements.

ESSENTIAL FUNCTIONS: 

• Collaborate with the Chief Credit Officer, Compliance, and other stakeholders to develop and implement robust policies and procedures for Central Processing and Loan Operations, ensuring alignment with regulatory requirements and industry best practices.
• Provide leadership and direction to the Loan Operations team, fostering strong relationships with internal stakeholders, including management, compliance, and audit. Serve as the primary liaison between the department and internal/external auditors and examiners.
• Oversee the management and verification of all loan-related ancillary functions, including but not limited to flood insurance, escrow accounting, charge-offs and recoveries, secondary market activities, and regulatory reporting (e.g., CRA, HMDA, 1071).
• Lead, manage, and develop a high-performing team of loan operations professionals. This includes responsibility for staffing, training, performance management, and optimizing workflow processes to ensure efficiency, accuracy, and productivity. Collaborate with executives on strategic staffing plans and resource allocation.
• Foster a positive and collaborative team environment, promoting clear communication, shared understanding of goals, and accountability for results. Proactively address performance gaps and unusual situations, ensuring timely and effective resolution.
• Oversee the management of specialized loan portfolios, including sold loans, employee loans, and CRA loans.
• Maintain accurate loan data and records, and provide reports and information to management, auditors, and examiners as needed. Maintain a thorough understanding of and ensure compliance with all applicable state and federal regulations, including but not limited to the Bank Secrecy Act, Consumer Privacy, and Fair Lending regulations.

ADDITIONAL RESPONSIBILITIES:

• Provide leadership and direction to the loan operations team, including talent acquisition, performance management, and professional development.

SKILLS, KNOWLEDGE, AND TRAINING:

• Strong technology skills, including experience with loan origination systems (LOS) and other relevant financial software; Strong interpersonal skills and the ability to build collaborative relationships with internal and external stakeholders.
• Focus on building strong customer relationships to drive business growth and customer retention.
• Thorough understanding of all loan products, policies, procedures, and related regulatory requirements.
• General understanding of other bank products and services, particularly as they relate to lending activities.
• Ability to analyze complex loan structures and financial data to assess risk and recommend appropriate lending solutions.
• Ability to analyze complex situations, identify root causes, and develop effective solutions that align with strategic objectives.
• Strong communication skills, including the ability to articulate complex information clearly and persuasively to various stakeholders.
• Proven ability to delegate effectively, develop team members' skills, and provide constructive feedback to enhance performance.
• Ability to provide constructive feedback, coach team members, and foster a culture of continuous improvement.
• Foster a collaborative and empowering team environment, promoting open communication, shared decision-making, and continuous improvement.
• Ability to make strategic and tactical decisions aligned with organizational goals.
• Proven ability to manage multiple priorities, optimize workflows, and maximize productivity.

WORKING CONDITIONS: 

• General office environment. This role involves managing a team comprised of in-office, remote, and hybrid employees, requiring flexibility and adaptability in communication and management styles.

REQUIREMENTS: 

• Bachelor’s degree in finance, Business, Economics, or a related field required.10 years of progressive experience in banking management or centralized loan processing required; a combination of education and experience may be considered for exceptionally qualified candidates.

Qualifications