What are the responsibilities and job description for the Information Systems Technician - FT position at Southeast Community College?
Department
Information Services
Location
College Wide
Job Category
Support Staff
Job Type
FT
Posting Number
01948
Position End Date
Position Summary Information
General Description of Position
Under the general direction and supervision of the Administrative Director of Client Services, the Information Systems Technician will install, configure, and maintain client workstation hardware and software systems and provide technical assistance to system users in a networked environment. The technician will also be required to install, configure, and maintain client workstation peripheral equipment and audio/video systems in a networked environment. This is a full-time regular position.
Essential Functions
- Utilize the IT work order software, create and document work requests, and communicate work activity to users in a timely manner.
- Responds to user’s inquiries in person, via email, and via telephone concerning client workstation operation.
- Provides training for users on the use of the technology
- Set up and deploy Windows and Apple client workstations for user applications.
- Use client management software to deploy Software packages and maintain administrative information on client workstations.
- Install, mount, configure, and maintain audio-video systems such as media carts, projectors, TVs, document cameras, digital signage, and audio/videoconferencing equipment.
- Install, configure, and troubleshoot specified licensed software packages.
- Troubleshoot, replace, and configure hardware and peripheral components for Windows and Apple client workstations, to component or modular level; using appropriate techniques and hand tools.
- Maintain working knowledge of methods and means needed for the appropriate disposition of expired equipment and peripherals, and documentation required.
- Maintain current working knowledge of network cable plug and jack terminations, and use of network testing methods and equipment.
- Assist other IT departments, as requested, in the assistance of installation and maintenance of other infrastructure and enterprise-supported devices and equipment.
- Assist departments and users, when requested, in researching information on new computer hardware and software to meet specific needs.
- Stay current on new software and hardware product developments.
Promote a Culture of Belonging
Support and promote an environment of belonging where all students, faculty members, and college employees feel welcomed, valued, and empowered to contribute, regardless of their identities. Foster a community where diverse identities and perspectives enrich the educational experience and create a safe and respectful environment. Support the College’s policies and programming related to access, fair employment, equal employment opportunity, equity, inclusion, and diversity.
Marginal Functions
- May be required to communicate with customers via telephone, email, or chat and create and document end-user requests using appropriate priority and assign them to appropriate campuses or departments as required.
- May be required to perform associated duties, functions, or assignments in other divisions/programs/areas as required.
- Perform other College functions and duties as assigned.
- Must be able to work varied days, hours, shifts, locations, and campuses as required. Work schedules (hours/days/work location) are scheduled by Southeast Community College based on the needs of the College. Work hours, shifts, days, and work locations may vary depending on the needs of Southeast Community College and are subject to modification. Emergency or scheduled special activities may require hours outside of the regular workweek.
Required Knowledge, Skills, and Abilities
Language Skills
- Ability to read, analyze, and interpret technical documentation, instruction manuals, service manuals, and schematic drawings.
- Ability to write instructions and operational procedure manuals for computer users.
- Ability to effectively and pleasantly present information and respond to questions from staff and instructors.
- High level of customer service with the ability to communicate and work in a team environment.
- Ability to communicate effectively both in writing, in person, and on the phone.
Reasoning Ability
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret and comprehend/understand a variety of instructions furnished in written, oral, diagram, or schematic form.
Physical Demands
- The physical demands represent those that must be met by an employee to successfully perform the essential functions of this job.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk and hear.
- The employee is frequently required to stand.
- The employee is occasionally required to walk, sit, stoop, kneel, crouch, crawl, or work from a ladder.
- The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly exposed to the risk of electrical shock.
- The noise level in the work environment is usually moderate.
Other Skills & Abilities
- Must be able to use standard test equipment available for troubleshooting and maintaining the client workstation, including testing/certifying network cabling, and associated devices.
- Must be able to use corded or cordless power tools such as drill, impact driver, hammer drill, or saw.
- Ability to use basic computer skills.
- The individual must possess the above skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Minimum Qualifications
- Associate’s degree (A.A.) from a two-year college or technical school with an emphasis in electronics or computer technology with one (1) year of related work experience.
OR
- Three (3) years of verifiable full-time work experience in client workstation installation, configuration, and maintenance.
Desired Qualifications
- Work experience with terminating and troubleshooting Ethernet topology.
- Knowledge of TCP/IP protocol suite and its proper use.
Salary
$26.60 per hour
Benefits
SCC BEN Dollars – Eligible Employees: Full-time status. Regular employees with an FTE of 0.75 or greater will be eligible for SCC Ben Dollars. All employees will be required to elect a health insurance option. If the cost of insurance coverage selected by an employee exceeds the SCC Ben Dollars available, all additional costs will be withheld from the employee’s paycheck. Any SCC Ben Dollars that the employee does not elect to use for the purchase of dependent health and dental insurance will be paid to the employee in cash at $0.93 per $1.00 benefit dollar. All amounts paid are subject to withholding for income and employment taxes, but not subject to the College’s contribution toward the Retirement Savings Plan – Group Retirement Account (GRA).
Schedule
Normal working hours for this full-time regular position are scheduled between 7:00 a.m. and 5:00 p.m., Monday through Friday requiring a minimum of a 40-hour work week, based on a 260-day work calendar. Special projects and assignments and troubleshooting may require evening and weekend work as needed.
Posting Detail Information
Please be advised that Southeast Community College will require a Criminal History Background Check prior to final offer.
Open Date
01/10/2025
Close Date
01/26/2025
Open Until Filled
No
Special Instructions to Applicants
Two Positions Available!
If accommodation or assistance is needed to complete this application, contact Human Resources at 402-437-2553.
If accommodation or assistance is needed to complete this application, contact Human Resources at 402-437-2553.
Salary : $27
