WIC Clerk

Job Summary: To perform various clerical duties in support of the WIC department that includes heavy interaction with the public ensuring that participants receive positive customer service, maintaining confidential information such as income eligibility, participant benefits, etc., and ensuring that the program meets quality standards.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Demonstrates Competency in the Following Areas:

Certification and Clerical Duties:

• Answer and refer all in-coming calls as appropriate
• When appropriate, maintain a prioritized waiting list
• Maintain clinic scheduling per scheduling policy
• Be familiar with use of the Louisiana WIC Program Policy and Procedure Manual
• Complete prescreening when applicants inquire about eligibility for participation
• Schedule certification screening and high-risk appointments within the recommended timeline
• Notify potential participants of the need to provide proof of income, identity, and residency at their screening appointment
• Complete food instrument mailing per policy and procedure
• Ensure documentation of Income, Identity, and Residency is entered into the participant record

Ensure participant understands their rights and responsibilities prior to signing appropriate documentation

Call participants no less than 2 business days before an appointment to provide reminder of appointments

Records and Reporting:

Maintains participant’s records by ensuring that appropriate forms are in order and signatures are completed

Updates participant records with regard to address, income, migrant status, name change, transfers and terminations

Ensure necessary WIC forms are loaded and accessible in LAWin system

Responsible for confidentiality and security of all records and food instruments.

Requests records for transfer participants

Assists with the ordering and inventory of nutrition education materials, medical supplies and breast pumps on site

Assist WIC Coordinator or designee as needed in periodic updates of WIC clinic policies and procedures

Participate in annual nutrition education plan review

Refers high risk clients for R.D. for chart review, follow up, and/or for appointment

Attends WIC in-service meetings

Maintain a clean and safe clinic environment per cleaning guidelines. Notify supervisor of safety concerns

Assist WIC Coordinator or designee as needed in periodic updates of WIC clinic policies and procedures

Performs other duties as requested and/or assigned

Regulatory Requirements:

• High School graduate or equivalent.

Language Skills:

• Able to communicate effectively in English, both verbally and in writing.
• Additional languages desired.
• Excellent customer services skills.

Skills:

• Basic computer knowledge.
• WIC experience preferred