What are the responsibilities and job description for the General Manager position at Southeast Elevator?
Description
About Southeast Elevator:
Southeast Elevator is the leading provider of high-quality residential elevator solutions throughout the southeastern and southern United States. With a commitment to delivering exceptional customer service, precision installation, and reliable service and maintenance, we have built a reputation for excellence. Our core values emphasize safety, innovation, and teamwork, making us one of the most trusted names in the elevator industry. We are dedicated to creating a positive work environment, prioritizing employee development, and maintaining the highest standards of safety and quality.
Job Overview:
The General Manager at Southeast Elevator is responsible for overseeing the operations, financial performance, and growth of the South Florida region. This role requires a strategic leader with strong operational expertise and a focus on team development, customer satisfaction, and brand growth. The GM will manage field operations, service, and sales, ensuring seamless coordination across these departments.
Key Responsibilities:
- Own the region’s revenue growth and financial outcomes, ensuring profitability, installation revenue growth, and service revenue growth meet bonus objectives.
- Oversee all operational aspects, including field operations, installations, service, and sales, and resolve challenges like customer satisfaction, fleet management, and vendor issues.
- Lead hiring efforts, collaborate with HR, and make final hiring decisions. Manage and develop employees, promote high performers, and address underperformance.
- Ensure comprehensive training and preparedness across all segments and foster a positive work culture aligned with Southeast Elevator’s core values.
- Ensure the Southeast Elevator brand represents quality and excellence within the region by delivering top-tier customer service and promoting safety.
- Maintain safety protocols and reduce accidents to ensure Southeast Elevator remains a great place to work.
Requirements
Qualifications:
- Proven experience in managing teams with a focus on operational leadership.
- Strong financial acumen, including budget management and revenue growth.
- Excellent interpersonal and communication skills for managing teams and resolving customer and vendor issues.
- Commitment to fostering a positive and safety-conscious work environment.
- Prior experience in the elevator industry, construction, or a related field is highly preferred.
- Skilled in identifying operational challenges and implementing effective solutions.
- Experience with relevant software (e.g., ERP, CRM systems) to manage operations, track performance, and optimize efficiency.
Compensation:
- Base salary with potential to earn up to 35% of annual salary in bonuses, based on performance in profitability, installation growth, service revenue, quality, and safety.
