Quality Control Specialist

At Southeast Floors, we take pride in delivering top-quality flooring solutions with precision and care. Our commitment to excellence starts with our people, and we're looking for a Quality Control Specialist to help ensure our work meet the highest standards.

Job Summary and Position Objective: This position works with the Installation Manager and Branch Manager to provide an exceptional experience for our customers. Responsible for maintaining good working relationships with our customers, communicates concerns and issues effectively with management, and ensures that we provide the highest quality of service to our customers.

Compensation & Benefits: Hourly rate starting at $18/hour a company vehicle

• Medical, Dental, Vision Insurance
• Employer-Paid Life Insurance ($50,000)
• Employer-Paid Long-Term Disability Insurance
• Voluntary Supplemental Insurance
• 401(k) with Company Match
• Paid Time Off & 7 Paid Holidays
• Company Vehicle with Gas Card
• Company Cellphone & Laptop

Essential Functions:

• Communicates with Installation Manager to maintain high quality job standards
• Inspects 5-10 properties per day, as job schedule and/or weather permits
• Communicates urgent matters directly to the appropriate personnel to resolve installation issues in a timely manner
• Daily schedule should be planned by the QC Specialist the day prior with input from the Branch Manager
• Sends a daily recap text to Installation Manager, Branch Manager, Sales Account Managers, and Subcontractor Development Manager
• Uses a log to track issues and communication on a daily basis
• Documents mistakes and questionable installs by taking photographs or videos
• QC should be maintaining a “call back log” on a daily basis
• Makes minor repairs onsite, as necessary
• Addresses customer concerns/issues and escalates them as necessary for job completion and customer satisfaction
• Promptly and professionally sends all customer concerns regarding warranty issues, repairs, and material or quality issues to the appropriate personnel
• Must operate a company vehicle throughout the day to inspect completed installations and periodically observe active installs when new products or techniques are used
• Builds strong relationships with the property managers, leasing consultants, and maintenance crew of each property

Physical Requirements:

• Be able to sit, stand, walk, or drive for up 8 hours per shift
• Must be able to use stairs on a daily basis without assistance
• Flexible and long work hours sometimes required
• Be able to lift, push, and pull items weighing up to 35 lbs
• Must be able to bend, squat, twist, and reach for supplies

Expected Hours of Work: 40 hours/week

Start time varies but the schedule is typically from 8:30am – 5:00pm Monday through Friday with the availability to come in early or leave late, as needed. Must be able to work weekends during our busy season.

Other Duties: This job description in no way implies that these are the only duties to be performed by the individual occupying this position. The individual will be required to perform any other job-related duties assigned by their supervisor.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Why are you a good fit for this position?

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 2 years (Required)
• Customer service: 4 years (Required)
• Quality control: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $18