Care Coordination Specialist

Position Summary:
This position will be responsible for improving the outcomes for adults and children whose behavioral health needs have not been met with the traditional treatment array and/or who have repeatedly not been engaged in services. This position will also champion trauma informed care and recovery-oriented system of care principles and standards to ensure persons served have a voice/choice, and overcome obstacles and barriers caused by cross-system gaps and dysfunction.

This position will be responsible for coaching the Care Coordinators across the provider network in collaboration with the SEFBHN (Southeast Florida Behavioral Health Network) Directors

Required Education/Experience:

• Bachelor’s degree in Human Services field; or master’s degree preferred.
• Three years’ experience working with individuals with mental illness and/or substance use disorders.

Essential Job Functions:

• Identify, through data surveillance and meetings with network detox facilities, adult stabilization units and hospitals, individuals eligible for Care Coordination based on the priority populations identified by SEFBHN and DCF.
• Track the progress of individuals served through the Coordination of Care (CoC) Module and provide outcome and output measures for Care Coordination reporting.
• Manage Care Coordination funds in network service provider contracts.
• Monitor waitlists, service needs, gaps and redirect resources as needed, within available resources.
• Develop diversion strategies including crisis planning to prevent individuals who can be effectively treated in the community from entering detox/crisis units, psychiatric hospitalization, or mental health residential treatment due to unmet behavioral health needs.
• Assist network service providers’ Care Coordinators with multi-disciplinary staffing and staffing for individuals identified as high utilizers, or priority population as requested.
• Develop partnerships and agreements with community partners to leverage resources and share data.
• Engage with Medicaid MMA plan representatives or insurance carriers’ utilization reviewers when applicable.
• Provide technical assistance to Network Service Providers and assist in eliminating system barriers.
• Work collaboratively within established systems to share best practices related to family engagement and strength-based recovery. This includes but is not limited to being a liaison to child welfare, specialty courts and re-entry services.
• Make use of a quality assurance process to review Care Coordination standards and utilization over time.
• Ensure medical necessity of treatment recommendations is met by requiring the use of LOCUS/CaLOCUS assessments for all adults served through Mental Health Care Coordination. Monitor provider adherence to fidelity.
• Monitor data input to the CoC module by Care Coordinators within the Network Service Providers.
• Additional Duties as requested.

Required Knowledge, Skills & Abilities

Position Specific

• Provides Care Coordination services to participants in selected programs or populations.
• Provides monitoring and oversight Care Coordination services within the adult/child recovery-oriented system of care.
• Researches, developes and plans implementation of suicide prevention programs.
• Ensures adherence to Scope of Work for assigned grants/contracts/programs.
• Prepare reports as required for Care Coordination.
• Community resource awareness
• Working knowledge regarding adult and child recovery-oriented system of care continuum i.e., Crisis Stabilization Units, Mobile Crisis, Outpatient, behavior analysis, acute care, and psychiatric residential treatment.
• Strong interpersonal skills.
• Culturally sensitive.
• Other duties as assigned.

General

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Diversity - Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Dependability - Follow instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and take advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Case management: 3 years (Preferred)

Work Location: Hybrid remote in Jupiter, FL 33477

Salary : $50,000 - $55,000