What are the responsibilities and job description for the Referral Coordinator position at Southeast Medical Group?
Description
Responsible for all duties in the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists.
Requirements
- Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures
- Maintains and updates current information on physicians’ schedules and endoscopy block time; schedules patients according to physician availability and preference
- Collects and records accurate patient information according to the Documentation Requirements
- Ensures all applicable ancillary services are scheduled
- Mails/Emails information packets to patients who are new to the practice
- Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers
- Greets onsite patients in a prompt, pleasant, and helpful manner
- Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary
- Meets or exceeds quality and productivity standards as set by the Office Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Acts a liason between the office and referring physician practices and hospitals
- Participates in staff meetings as directed by the Office Manager
- Participates in marketing activities as directed by the Office Manager
- Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Office Manager
- Travels to office locations within the Atlanta Metro area to provide coverage in various front office functions as directed by the Office Manager and/or Operations Manager
Required Education, Skills & Experience
- High School Diploma or GED required
- Certified Medical Assistant preferred
- Two years of primary care clinic experience
- Bilingual preferred, but not required.
- Must be able to operate healthcare system and multiple Microsoft Office applications.
Physical & Mental Requirements:
- Ability to sit for extended periods of time
- Ability to stand for extended periods of time
- Ability to use fine motor skills to operate office equipment and/or machinery
- Ability to receive and comprehend instructions verbally and/or in writing
- Ability to use logical reasoning for simple and complex problem solving
- Ability to travel to multiple locations to support business needs as required
