What are the responsibilities and job description for the Dental Team Support Specialist position at Southeast Oral Surgery?
About the Position
We are seeking a highly skilled Treatment Coordinator to join our team at Southeast Oral Surgery. As a Treatment Coordinator, you will play a critical role in ensuring seamless communication between patients, referring offices, and our clinical team.
Responsibilities:
- Greet patients and families in a welcoming and professional manner.
- Answer phone calls and respond to messages in a timely and courteous fashion.
- Schedule appointments and manage the doctor's schedule efficiently.
- Provide cost estimates and collect patient financial responsibility in an effective and professional manner.
- Manage patient insurance information and update records as necessary.
- Collaborate with the clinical team to ensure excellent patient outcomes.
- Prioritize work against the patient schedule and adhere to deadlines.
Requirements
To be successful in this role, you should have:
- A high school diploma or equivalent required.
- One year of customer service experience preferred.
- Medical or dental experience is a plus.
- Friendly, inviting, and professional personality and presence.
- Basic office skills such as typing and filing.
- Good organizational skills and attention to detail.
- Effective communication skills and ability to work cross-functionally with other team members.
Benefits
We offer a competitive salary, bonus potential, and annual merit reviews. Additionally, we provide uniforms/scrubs, medical (including Virtual Care), dental, and vision coverage, employee assistance program (EAP), 401(k) plan with company match, health savings account (HSA) with HDHP health plans, basic and supplemental life insurance, spouse and child life insurance, paid vacation, 6 annual paid holidays, long and short-term disability plans, and more.
