What are the responsibilities and job description for the Test Scheduler position at Southeast Orthopedic Specialists?
At Southeast Orthopedic Specialists, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:
- Competitive Health & Welfare Benefits
- Monthly stipend to use toward ancillary benefits
- HSA with qualifying HDHP plans with company match
- 401k plan after 6 months of service with company match (Part-time employees included)
- Employee Assistance Program that is available 24/7 to provide support
- Employee Appreciation Days
- Employee Wellness Events
As SOS continues to grow, we are looking for a Test Scheduler in our Southside Clinic.
Please see below for the functions and requirements to be a Test Scheduler with SOS.
ESSENTIAL FUNCTIONS
- Schedules tests for the patient within practice management program or at outside facilities based on insurance, patient preference, physician preference, and or location
- Gathers pertinent information from insurance carriers, physician, and patient chart to make certain of appropriate matching to contracted service providers
- Call patients to schedule test with-in required time as designated by policies and procedures
- Provides ongoing communication with patients regarding pre-certification, authorization, financial counseling, and scheduling process.
- Responds to patient questions and complaints as required resolving problems and maintaining high patient satisfaction levels.
- Communicates clinical instructions needed for appointments/procedures.
- Input required data to include referrals plus and coded notes.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Accurately updates patient information in the practice management system and EMR as well as any changes or additions to the schedule. Performs all required documentation of work completed.
- Initiate authorization for the test within the required time as designated by policies and procedures.
EDUCATION
- High school diploma/GED or equivalent working knowledge preferred.
EXPERIENCE
- 0-2 years of test scheduling experience or related experience.
- Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
KNOWLEDGE
- Knowledge of insurance plans.
- Knowledge of computer systems.
- Knowledge of grammar, spelling and punctuation to type patient information.
SKILLS
- Skill in customer service and an understanding of HOPCo code of conduct and culture.
- Skill in communicating effectively with physicians, clinical staff, hospital staff and the public.
- Skill in establishing good working relationships with both internal and external customers.
ABILITIES
- Ability to maintain patient confidentiality.
- Ability to communicate with upset and frustrated patients.
- Ability to obtain patient history and medical history.
- Ability to work on multiple projects and to prioritize tasks. Ability to meet time sensitive goals.
ENVIRONMENTAL WORKING CONDITIONS
- Normal office environment.
PHYSICAL/MENTAL DEMANDS
- Requires sitting and standing associated with a normal office environment.
- Some bending and stretching required.
- Manual dexterity using a computer keyboard, phone and scanner.
