What are the responsibilities and job description for the Information Assistance Specialist position at Southeast TN Development District?
The Southeast Tennessee Area Agency on Aging & Disability is seeking an Information Assistance Specialist.
The Information and Assistance Specialist provides information and referral about services and resources in the community and responds to direct inquiries about home and community-based services offered through the Area Agency on Aging and Disability along with providing comprehensive telephone screening for these services.
Responsibilities
Answering phone calls/returning calls to individuals seeking information on Southeast TN Area Agency on Aging and Disability (SETAAAD) services and community resources, making referrals to appropriate community resources/agencies, data entry/documenting caller information and call notes in a database, and completing telephone screenings to determine eligibility for services.
Qualifications
Preferred bachelor’s degree and experience in Social Services or related field.
Resumes & cover letters should be sent to dkellerman@sedev.org or mailed to the address below. Last day to submit you information is 4/7/25.
P.O. Box 4757
Chattanooga, TN 37405
ATTN: Human Resources
The Southeast Tennessee Development District is an equal opportunity employer/program; auxiliary aids and services are available upon request to individuals with disabilities. Tennessee Relay 711