What are the responsibilities and job description for the Client Service Representative - Veterinary position at Southeast Veterinary Neurology?
Client Service Super-Star Required For Veterinary Hospital
- Have you been in the veterinary field and want to take the next step?
- Are you an organized, positive individual who enjoys helping other people get what they need?
- Do you have an eye for detail and tend to get the small details right so mistakes don’t get made?
- Are you someone who is able to handle the whirlwind and pressure of handling clients, taking phone calls and keeping everything running smoothly.
- Do you take pride in working up to a standard of care and are willing to be accountable for your actions?
- Would you like to be part of a team performing the miracle of helping paralyzed pets walk again and get their life back?
If so, please read on we think this role may be something you’d enjoy.
About Us
Southeast Veterinary Neurology (SEVN) is one of the United States’ largest independently and veterinarian owned neurology groups. Neurology isn’t just something we offer. We are a single-specialty practice exclusively treating diseases of the brain, spinal cord, nerves, and muscles all day, every day.
Our mission is to keep families together by providing second chances to pets with neurological disease and hope to the people who love them through compassionate neurological care to patients, empathetic service to pet parents, and humble expertise to the veterinary community.
Over the next decade, our goal is to keep 70,000 families whole, ensuring their beloved pets not only survive but thrive despite neurological disease; provide the ultimate workplace experience for our team, being known for our culture of growth, collaboration, and support; and become the undisputed leader in veterinary neurology, pushing the boundaries of our field and redefining the standards of care.
Candidate Requirements
You’ll be an experienced customer service representative who enjoys interacting with people in person, on the phone, and in written communications in a professional manner, bonding the person to our business by providing superior customer service.
You’re a self-starter who values hard work, details, accuracy, and processes that work effectively and efficiently.
You’re able to juggle multiple priorities under pressure while keeping your composure and providing excellent service.
You’ll be an avid learner, hungry to improve and will seek and accept feedback, always looking at what you can do to improve yourself and your team.
Applicants will ideally have an associate’s degree and at least 2 years’ experience in a veterinary medical facility.
Applicants must be willing to interact with animals and their people.
Minimum requirements include:
- HS diploma or equivalent
- Ability to lift 30 pounds, operate general office equipment and perform general office cleaning tasks
- Must have Mac/PC skills, including MS Office applications (Word, Excel, Outlook)
- Experience with EzyVet Practice Software is a plus
- Excellent oral and written English communication skills are required
Southeast Veterinary Neurology offers competitive pay commensurate with experience.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- veterinary: 2 years (Required)
Work Location: In person
Salary : $20
