Front Desk Representative

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patients is that we will treat them like family.

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart.

Job Duties

• Greets patients in a welcoming manner with an understanding that the Front Office is the first and last impression in the office
• Collects predetermined co-payment and/or balance at check-in from the patient
• Scan and confirm insurance card and demographic information at each visit
• Balances payments received at the end of the day
• Keeps waiting room and bathroom clean and stocked throughout the day
• Responds to patient walk-in issues by personally resolving issues or directs to the appropriate department or supervisor (i.e.: refills, paperwork, payments)
• Prepare ROS for the following clinic day
• Accurately schedules appropriate follow-up visits and in-office testing as ordered by providers
• Reschedules appointments as necessary
• Timely and accurately completes all assigned T and D jelly beans and actions
• Develops in-depth understanding of the in-office testing schedule
• Appropriately notifies billing about any add-ons through an action in the EMR
• Maintains strict confidentiality according to HIPAA Privacy & Security Rule

Education and Qualifications

• High school diploma or GED, required.

Job knowledge and skills

• Microsoft Office Proficiency
• Basic knowledge of medical insurance
• Excellent verbal and written communication skills
• Computer and electronic medical record systems skills
• Ability to adapt to unpredictable situations within the work setting
• Ability to remain flexible and willing to transition/float amongst various positions
Ability to independently complete assignments in a timely manner

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Corporate Culture Expectations
Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seek opportunities for self-improvement as well as operational improvement.

Core Competencies
Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results

Functional Competencies
Composure, Conflict Management, Listening, Organizing, Patience, Problem Solving, Technical Learning, Time Management, Understanding Others