What are the responsibilities and job description for the Service Manager position at Southeastern Equipment Company?
About Us
At Southeastern Equipment, our mission is simple: to help our customers win. Whether they're building roads, developing land, or maintaining infrastructure, we're here with the equipment and expertise they need. We're passionate about what we doand we're looking for a Service Manager who shares our values: Hustle, Thoughtful, Passion, and Customer Focus.
What You'll Do
As our Service Manager, you'll be the front line of our service departmentleading the charge to deliver top-tier support for our customers and equipment. From managing technician schedules to ensuring clear communication and timely service completion, you'll keep everything running smoothly.
Your Day-to-Day Might Look Like This:
Leadership & Team Management
Lead and mentor a team of Service Technicians
Run effective meetings, track performance, and make sure training requirements are met
Handle scheduling, time management, and safety programs
Foster strong cross-departmental communication
Customer Service Excellence
Greet customers and actively listen to their concerns
Keep customers informed about service timelines, updates, and repairs
Ensure every interaction exceeds customer expectations
Scheduling & Workflow Coordination
Assign work to techs based on skillset and availability
Reduce downtime and ensure efficient task allocation
Communicate job status updates with customers and team
Documentation & Invoicing
Maintain detailed service records and equipment histories
Create work orders, estimates, and invoices
Ensure standards like 3C and Machine Service Protocols are followed
Parts & Inventory Oversight
Partner with the parts team to secure necessary components
Track supply usage, reorders, and returns
Ensure parts are properly billed or returned
Accountability & Metrics
You're the go-to person for key service department goals:
Days to Close
Department Revenue vs. Budget
Performance Reviews
Labor Efficiency & 5S Standards
What You Bring to the Table
High school diploma or equivalent (technical training is a plus!)
Prior experience in construction equipment service or a related industry
Strong leadership, customer service, and communication skills
Working knowledge of parts, service processes, and inventory systems
Ability to lift/move up to 50 lbs occasionally
Valid driver's license; willing to become forklift certified
Bonus Points If You
Thrive in fast-paced environments
Love solving problems and improving systems
Are comfortable juggling tasks, people, and priorities
Travel Requirements
Minimalless than 10% annually. May vary during initial training.
Why Southeastern?
Because we're not just offering a jobwe're offering a place where you can grow, lead, and make a difference. You'll work with a team that values innovation, supports professional development, and celebrates wins big and small.
Equal Opportunity Employer
We are proud to be an Equal Opportunity/Affirmative Action Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Ready to Help Our Customers Win?
Apply now and take the next step in your career with Southeastern Equipment!
Southeastern Equipment Company is unable to offer sponsorship now or in the future. All candidates must be legally authorized to work in the United States without the need for sponsorship.
Please keep in mind that the posted pay range represents the range for all positions in the job grade within which this position falls. The actual hourly/salary offer will take into account a wide range of factors, including location, certifications, and skill development and potential bonuses.
Our dealership offers full time employees: competitive salary, full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, company apparel, uniforms provided, and boot allowance. EOE.
Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
