Customer Support Advocate

Are you ready to join a best in class LTL Trucking Company where you are appreciated? Consider joining the Southeastern Team, a privately held family company since 1950. We’re looking for talented, hard working individuals who want to make an impact in our company, as well as their community. The Customer Support Advocate is responsible for handling hundreds of incoming customer service inquiries, incoming live chats from external customers, and incoming customer service emails from external and internal customers. What you’ll do on a typical day • Receive and follow through to completion, incoming customer service inquiries. • Process roll over calls from service centers that are beyond administrative capacity. • Provide rate quotations on roll over calls if requested. • Answer simple billing inquiries and makes Freight Bill Corrections (FBCs) as needed. • Educate customers on the Company’s technology (including the external website) and customer service enhancements. • Handle general administrative tasks for the Sales Department. • Monitor website, email, and voice messaging systems for customer service opportunities. • Serve as the Single Point of Contact (SPOC) for specified customers. Here are the key things you will need to have • A High School Diploma or GED • At least 1 year of customer service experience, either face to face or over the phone • Strong customer service skills • Intermediate proficiency with Microsoft Office Products, particularly Outlook and Excel Here are some of the perks you’ll get as a full time member of our team: • Competitive pay • Career progression • Job stability (We’ve never had a lay off) • Health, Dental & Vision Benefits • Short Term & Long Term Disability • Flex and Health Spending Accounts • Company matching 401(k) retirement plan • Wellness Program • Paid time off, including 8 paid holidays Work Shift First Shift http://www.youtube.com/watch?v=xZc1A8aeshc