Patient Access Representative

Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patient is that we will treat them like family.

We are compassionate and considerate. We are passionate about advancements in technology and patient care. We are educators and good listeners. We believe that qualified specialty care is not hard to find. However, we think that embedding a world-class group of specialists within a team that is committed to treating the patient and their loved ones is what truly sets us apart. Our job is not done when the condition is diagnosed and treated appropriately. We consider the mission accomplished when we have treated the problem and our team has communicated effectively with the patient and their loved ones. Above all, we are here to serve our patients and their families. Our team of specialized physicians, mid-levels, nurses, technicians, and staff are committed to providing the highest level of service – this team approach truly sets us apart.

Responsibilities

• Answers incoming calls promptly and politely
• Completes Electronic Medical Records (EMR) specific administrative duties
• Receives hospital consults and directs to the appropriate physician on call
• Scans patient demographics into EMR
• Completes dismissal letters per providers’ request
• Reschedules patient appointments
• Receives actions/orders for scheduling
• Checks all front office voicemails (beginning of day, lunch, end of day)

Education and Qualifications

High school diploma or equivalent

Job knowledge and skills

• Basic knowledge of insurance
• Exhibits an ability to adapt to unpredictable situations within the work setting; able to remain flexible
• Demonstrates excellent verbal and written communication skills
• Demonstrates proficient computer/electronic medical record systems skills

Corporate Culture Expectations

Demonstrates the office Corporate Culture at all times with colleagues, providers, outside offices/vendors, patients and their family members. Consistently portrays a positive attitude; excels in individual role while creating a culture of teamwork and cooperation; puts the patient/family first and regularly seeks opportunities for self-improvement as well as operational improvement.

Core Competencies

Approachability, Compassion, Customer Focus, Dealing with Ambiguity, Decision Quality, Ethics & Values, Integrity & Trust, Motivating Others, Peer Relationships, Drive for Results, Listening?

Functional Competencies

Communication, Listening, Organizing, Priority, Technical Learning, Time Management, Understanding Others