What are the responsibilities and job description for the Data Center Operator position at Southeastern Grocers?
Overview
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.
Data Center Operator
Job Purpose
Job Purpose
Ensures that mainframes and large computer systems are functioning efficiently in a data center. Ensures that the network and servers are running well and escalate issues when needed. Ensures all computing equipment and scheduled jobs relating to infrastructure and applications, including servers, mainframes, databases, and software are operating as expected. Carries out procedures needed to maintain data, transactions, and reports from systems, supporting administrators and end users, maintaining work registers, and documentation of processes
Essential Responsibilities
Percent Of Responsibilities
Responsibility
% Of Time
Provides excellent customer support. Takes ownership of customer's issues, troubleshoots problems, and sees them through to resolution, escalates unresolved issues to the appropriate internal teams by collecting robust, accurate and relevant data
40%
Monitors local area networks, wide area networks, servers, databases and applications and scheduled jobs to ensure execution and optimum performance. Produces reports as needed.
30%
Be available as remote hands-on to take action to assist in maintenance and upkeep of critical infrastructure when needed. Troubleshoots incidents, identifies root cause, fixes, documents problems, and implemenst preventive measures. Assists in service restoration calls and notifies members that need to participate. Effectively escalates to management when necessary.
20%
Stays knowledgeable of emerging trends and industry practices. Ensures compliance with IT standards and guidelines.
10%
Disclaimer
Performs other job-related duties as assigned.
Qualifications
Required Education
Required Education
Course of Study
High School / GED
Preferred Education
Preferred Education
Course of Study
Associate's Degree
Computer Science
Relevant Experience
Relevant Experience
Supervisory Experience
0 -3 yrs minimum
Language Requirements
Language(s) Required
Language(s) Preferred
English
Knowledge, Skills & Abilities Required
· Knowledge of Microsoft Windows, computers, server; and networking technologies.
· Excellent communication customer service and organizational skills.
· The ability to stay focused on completing tasks and meeting goals within a busy environment.
· Knowledge of common productivity software e.g.: Office 365, Outlook, Outlook mobile, One Drive, SharePoint, Microsoft Teams, etc...
· Basic knowledge of TCP/IP fundamentals and commonly used network protocols.
· Knowledge and understanding of IT Support structures.
Knowledge, Skills & Abilities Preferred
· Computer support Certifications e.g. CompTIA A , Microsoft certifications.
· Experience working in a customer service role.
· Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access).
· Strong knowledge of smartphone knowledge Android/iOS
Environmental Factors
Department
IT
Environmental Factors
SSC Light: Physical Demands: While performing the essential functions of this position, the associate is regularly required to sit, use hands or fingers to handle, hold or feel objects, tools or controls, talk, see, hear and perform repetitive movements with both hands. The employee is occasionally required to stand or walk on carpet, tile or concrete Working Conditions: Majority of the time will be spent indoors in a traditional office environment. Safety Risk Factors: The employee is rarely required to twist back and/or neck and walk on a slippery or cluttered floor surface. Overall Required Equipment a personal computer, telephone, printer, copy machine, fax machine and other general office supplies and equipment. Pulling Requirement 20 lbs. Lifting Requirement 20 lbs.
Travel Requirements
Travel Percent & Overnight
Travel Percent
Overnight
None
No
AddendumSpace for unique knowledge, skills, and abilities or to accentuate differences between jobs with same titles in different departments.
Addendum
Varied work schedule
