Customer Service Representative 2

Southeastern Idaho Public Health (SIPH) offers a supportive, team-centered work environment! The following values are the foundation that we build our work upon: professional, empowering, accountable, and kind! Apply today to join our team!

Monday thru Thursday 8 am to 5 pm

The person in this position:

Customer Service

1. Provides high quality customer service in person and over the phone

2. Provides information regarding Southeastern Idaho Public Health (SIPH) programs to clients, co-workers, and community partners

3. Operates a variety of computer programs, including our Electronic Medical Records (EMR) system

4. Assists individuals in securing services, permits and licenses

5. Refers clients to the appropriate program or individual to meet their needs

6. Explains eligibility or compliance requirements and services/programs available

7. Collaborates with clients to problem solve issues and find meaningful solutions

8. Advocates for SIPH and client needs

9. Provides support and team coverage to peers

10. Promotes a respectful and collaborative workplace

WIC Clinical Assistant

1. Assess the nutritional status of participants by collecting, recording, and comparing to standards the following to determine nutritional risk criteria:

o Anthropometric Measurements

o Biochemical Measurements

o Dietary Data

o Health Data

2. Promote and support breastfeeding as the biological norm for feeding infants. Continually learn about breastfeeding.

3. Learn about and communicate normal infant cues and behaviors.

4. Create nutrition care plans for participants based upon findings by:

o Identifying nutrition or health risks

o Referring participants to community and agency services that might help resolve risks

o Tailoring WIC food packages with participant input and issue food package according to established policies and procedures.

o Selecting relevant nutrition education messages for participants.

5. Determine participant eligibility according to WIC policy

Office Coordination

1. Coordinates coverage of office with peers

2. Collaborates with peers to identify system problems and find meaningful solutions

3. Identifies and implements quality improvement initiatives to enhance service delivery and client experience

4. Plays an active role in HIPAA implementation, compliance, and processes

5. Performs office support functions such as forms, and routine letters; verifying completeness of applications and forms; maintaining record systems

6. Prepares deposit and appropriate paperwork

7. Collaborates with peers to ensure lead responsibilities are completed

8. Completes weekly office cleaning

Other

1. Follows department and organizational values

2. Provides team coverage for other duties, as needed

3. Assists Public Health Preparedness activities, exercises and events

4. Other duties, as assigned

Minimum Qualifications:

• This position requires the ability to conduct customer focused interviews. This MQ is typically met with six months of customer service experience.
• This position requires experience accessing data using computerized systems. This MQ is typically met with six months of experience entering and accessing data in an electronic system.
• This position requires experience interpreting and explain regulations, policies, and procedures. This MQ is typically met with one year work experience interpreting and explaining regulations, laws, policies, procedures, and/or program knowledge.

How to Apply:

Submit a resume that includes month and year you worked at your previous positions and other relevant experiences.

Benefits:

• Flexible work schedule
• Vacation and sick leave accrual beginning as soon as you start
• 11 paid holiday a year
• Public Service Loan Forgiveness - eligibility requirements apply
• PERSI - Public Employee Retirement System of Idaho (offers a lifetime benefit)

Hiring Information:

Candidates who reach the final hiring stage will be required to participate in a criminal background check. Having a criminal record will not automatically eliminate applicants from consideration, but may be considered as part of the hiring process.

At Southeastern Idaho Public Health, we embrace diversity & equity in all we do! We are committed to building a team that is comprised of people who come from a variety of backgrounds, and who bring their own unique perspectives and skills. Additionally, we strive to create an inclusive work culture that encourages, supports, and celebrates the diverse voices of our team members. We recognize that diverse voices help us to achieve more innovative solutions, deeper connections to customers, and improved service to the communities we serve in Idaho!

Hiring is done without regard to one's race, color, gender, national origin, religion, age, sexual orientation, gender identity, genetic information & testing, family & medical leave, marital status or family responsibilities, disability, veteran status or diagnosis, or any other characteristic protected by law. Preference may be given to veterans who qualify under state and federal laws and regulations.

To learn more about SIPH and the important work we do, please go to www.siphidaho.org , and follow us on Facebook, Twitter, Instagram, & LinkedIn.

Thank you for your interest in employment with Southeastern Idaho Public Health!

Job Type: Full-time

Pay: From $15.03 per hour

Expected hours: 36 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Shift:

• Day shift
• No nights

Application Question(s):

• This position requires the ability to conduct customer focused interviews. This MQ is typically met with six months of customer service experience. Do you have six months of customer service?

Work Location: In person

Salary : $15