Disability Hub MN Options Counselor

This position is responsible for answering inquiries to Minnesota’s statewide Disability Hub contact center, providing options counseling to persons with disabilities. The ideal candidate will thrive in a fast-paced environment, have clear and concise communication skills, and be knowledgeable regarding local, state and federal benefits and assistance programs for individuals with disabilities.

Core functions of an Options Counselor includes:

• Person-Centered discovery – explore needs, strengths, values and preferences, resources, and goals
• Person-Centered counseling - applying person-centered principles
• Understanding and educating about public and private sector resources
• Facilitating self-direction/self-determination and informed choice

ESSENTIAL JOB FUNCTIONS

• Provides confidential, neutral direct service to Disability Hub MN consumers.
• Advocate for Hub consumers when necessary (may include, but is not limited to, contacting county staff, DHS staff, Social Security Administration and other social service agencies).
• Must consistently demonstrate high, detailed level of knowledge of State and Federal benefits, resources and counsel on options.
• Responds to inquiries sent to DHS via e-mail or phone.
• Completes required documentation within CRM database, in a timely and accurate manner, in accordance with HIPAA, Minnesota Data Practices Act and Minnesota Human Rights Act.
• Enters data into timesheets and mileage logs and updates information in the Minnesotahelp.info database.
• Attends and completes all required training and education upon hire (approximately 250-300 hours) and on-going as assigned which can include conferences on State and Federal Programs applicable to callers’ inquiries.
• Represents Disability Hub MN through community education, promotions, outreach, along with developing and maintaining relationships with community partners, including, but not limited to, county staff, Senior Linkage Line, Veteran’s Linkage Line and other statewide partners.
• Attends Agency and departmental meetings adhering to Agency policies.

Qualified candidates must have:

• A bachelor’s degree in a Human Services or related field
• An active, valid LSW license must accompany any candidates with a BSW.
• Successful candidates will have a minimum of 2 years’ experience working with people with disabilities and strong customer service and/or call center background.
• A satisfactory DHS background study and Motor Vehicle Record (MVR) is required.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

Salary : $21 - $23