What are the responsibilities and job description for the Boundless Manager position at Southeastern Minnesota Center for Independent...?
Be a part of something great! We are seeking a dynamic, creative, visionary thinker to serve as the Manager of this one-of-a-kind facility.
Boundless is an indoor play space and activity center in NW Rochester, MN, providing social and recreational opportunities that are inclusive of all children and adults with or without disabilities. We have playground equipment, sensory and discovery areas, a full-size basketball court, turf area, quiet space, party rooms, a picnic area, and much more! This space also provides an opportunity for people with disabilities and SEMCIL to educate the public about disability-related topics.
POSITION SUMMARY
The Boundless Manager oversees all aspects of the day-to-day operations of the facility. This includes the development, successful implementation, and evaluation of programming, marketing, and customer/community engagement initiatives. Additionally, the Manager collaborates with agency staff to develop budgets, monitor revenue trends, and provide educational and social opportunities.
ESSENTIAL JOB FUNCTIONS
- Ensure the Boundless environment fosters and encourages inclusive and appropriate play for all ages.
- Establish and maintain professional, positive working relationships with guests, staff, and community partners.
- Oversee and promote customer service expectations and guest satisfaction and engagement.
- Collaborate with SEMCIL HR to assess staffing needs and participate in the coordination of staff recruitment, onboarding, staff development initiatives, and retention.
- Develop staff scheduling and duty assignments; provide staff supervision and mentorship.
- Oversee physical operations and environmental services including mechanical, electrical, vendors, and supplies.
- Ensure compliance with building opening and closing procedures.
- Ensure compliance with guest payment transactions, point-of-sale system operation, safe handling of cash best practice, credit card, and visitor information.
- Oversee compliance with Boundless rules of conduct, facility use guidelines, and occupancy and safety rules.
- Oversee programming and activity opportunities, including birthday parties, field trips, and special events.
- Oversee community events and promotional activities as directed.
KNOWLEDGE, SKILLS, & ABILITIES
- Retail and supervisory experience preferred.
- Demonstrated history of supervision, multi-tasking, and critical thinking.
- Customer relations experience, preferred experience working with youth and families.
- Excellent communication and customer service skills with an ability to address guest and employee complaints and grievances.
- Must be able to work in a noisy and face-paced work environment.
- Dedication to guest satisfaction and the social and physical value of play.
- Excellent listening skills and an empathetic voice and manner.
- Basic math skills and ability to read and write in English required.
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $70,000