Academic Services Coordinator

JOB SUMMARY

The Academic Services Coordinator oversees the daily operations of ADA Services and the Testing Center. This role ensures that students receive timely and appropriate accommodations, that testing services are administered securely and efficiently, and assists the Director with ensuring all processes comply with ADA, Section 504, and institutional policies. The Coordinator also oversees scheduling, proctoring, and communications with faculty to ensure seamless support for students with disabilities and those requiring testing services.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Director of Academic Services

Supervisory Responsibility: N/A

Indirect Supervisory Responsibility: Student Services Workers

ESSENTIAL DUTIES - May include, but is not limited to the following:

• Guide students through the accommodation request process, including student intake, documentation review, and accommodation implementation.
• Maintain accurate and confidential records of student accommodations in compliance with ADA, Section 504, and FERPA regulations.
• Prepare and distribute Letters of Accommodation (LOAs) to faculty and provide guidance on accommodation implementation.
• Coordinate final accommodation meetings between students and the Director of Academic Services.
• Oversee the tracking and scheduling of accommodated exams, ensuring students receive their approved testing accommodations.
• Serve as a liaison between students, faculty, and staff, ensuring strong communication and support regarding disability services.
• Stay current with ADA and accessibility laws, attending training sessions and workshops to enhance knowledge and best practices.
• Oversee the daily operations of the Testing Center, ensuring a quiet, secure, and organized testing environment.
• Supervise the scheduling and administration of accommodated exams, CLEP exams, and other standardized tests.
• Ensure student workers and test proctors maintain compliance with testing policies.
• Ensure adherence to test security protocols, including monitoring students, tracking time limits, and preventing academic dishonesty.
• Collect, organize, scan, and return completed exams to faculty.
• Maintain testing software, records, and reporting systems to ensure accurate documentation of test administration.
• Develop proctoring schedules and ensure appropriate staffing levels for daily operations and final exams.
• Conduct final exam week preparation, including scheduling, faculty communication, and proctoring assignments.
• Assist Director with ensuring compliance with and updates to departmental policies, manuals, and training materials related to accessibility and testing services.
• Assist with coverage in the Academic Center for Enrichment (ACE) as needed.
Perform other duties as assigned by the Director.

ADDITIONAL/NON-ESSENTIAL DUTIES

All remaining duties are considered "nonessential" within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position. Alternatively, the manager could try to provide a reasonable accommodation so that the disabled individual could perform the function.

LOCATION

Lakeland Main Campus

EDUCATION

Required Education:

High School with some college in any discipline

Preferred Education:

Coursework or bachelor's degree in education, ESE, higher education, social work or other related field.

LICENSES/CERTIFICATIONS

N/A

EXPERIENCE

Required:

One year of administrative experience

Preferred:

At least one year of experience in teaching, ADA, testing/proctoring or other similar experience is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Required:

The successful candidate must be able to:

• relate to and work with students individually and in small groups, exercise good judgment, and communicate effectively both orally and in writing.
• promote positive student, faculty and staff relations.
• use basic computer software programs, including Microsoft Office Suite and Google Workspace.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment.

• This position is considered non-essential for the purposes of Emergency Response.

Physical Requirements:

Must be able to sit and operate a computer for extended periods of time.

Travel:

None

Schedule:

Monday - Friday 8:00am - 4:30pm

TRAINING

All new hires and employees transferring into a new position will have a 90-day probationary period within which to learn the functions of the job and to be evaluated. Following the probationary period, the employee can transition to regular status, have the probationary period extended in order to receive more training, or employment can be terminated. Required compliance training is as follows:

SAFETY

• SEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment.
• Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management.
• Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident.
Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team.

SCREENING

All full-time positions at SEU are deemed security-sensitive and require background checks. Employees required to drive their own personal vehicle, a rental car or an SEU vehicle in performance of their duties must pass an MVR records check and meet the requirements of the University’s insurance carrier in order to meet the requirements of the position.

DISCLAIMER

SEU is an at-will employer. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The employer retains the right to change or assign other duties to this position.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

SEU is committed to providing a workplace that is free from unlawful discrimination and harassment. All forms of discrimination against or harassment of a person because of his or her identification within a protected category are strictly prohibited and will not be tolerated. This prohibition applies equally to conduct by and against employees, vendors, visitors, and students.

Southeastern University is committed to equal opportunity in employment and education and does not discriminate on the basis of race, color, sex (including pregnancy), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. The equal opportunity policy will apply in University programs and activities, and all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination and all other terms, conditions and privileges of employment. All employees of Southeastern University, by continued employment, agree to abide by the policies contained in the Employee Handbook and in the SEU Mission, Vision, Statement of Faith and Community Covenant.