What are the responsibilities and job description for the Onsite Customer Service Team Lead position at Southeastrans?
SUMMARY : Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.
ESSENTIAL FUNCTIONS :
- Monitor the operation in accordance with policies and procedures.
- Train and coach team members in conjunction with supervisor.
- Responsible for shift schedule to include, work station assignments / rotations with supervisor.
- Coordinate production startups, shutdowns, and changeovers with supervisor.
- Responsible to meet shift goals.
- Responsible for quality control.
- Make adjustments as necessary during shift to maintain compliance within specifications.
- Operate within standard operating procedures (SOPs).
- Communicate with Supervisor.
- Ensure a clean and safe work environment.
- Complete shift paperwork.
- Assist in assigned department as necessary.
- Other duties as assigned.
QUALIFICATIONS REQUIRED :
QUALIFICATION