What are the responsibilities and job description for the Customer Service Agent position at Southend Pharmacy?
Job Description :
Customer Service Representative (CSR) at Southend Pharmacy
Join our dedicated team at Southend Pharmacy as a Customer Service Representative. In this vital role, you will be the primary point of contact for our provider partners, including clinics, medspas, and other healthcare facilities, ensuring they receive exceptional service and support.
E-Verify compliant employer
Responsibilities :
- Proactively assist existing provider partners and build strong relationships to understand their needs and provide tailored solutions.
- Respond promptly and professionally to inquiries, orders, and requests from providers via phone, email, and digital channels.
- Accurately process provider information, prescriptions, and insurance details to ensure efficient order fulfillment.
- Collaborate with the pharmacy team to coordinate medication orders, shipments, and other provider services.
- Maintain detailed records and documentation to support provider relationships and regulatory compliance.
- Identify opportunities to enhance the provider experience and suggest process improvements to the management team.
- Uphold the highest standards of customer service, patient privacy, and confidentiality at all times.
Qualifications :
Benefits and Compensation :
Join Our Team :
Just so you know, at Southend Pharmacy, we're all about giving everyone a fair shot. We believe that what really matters is what you bring to the table, not who you are on paper.
So, no matter your background, your gender, where you're from, who you love, or the challenges you might face if you've got the skills, you're in the running. We're talking a level playing field for everyone, whether you're just starting out, a seasoned pro, or somewhere in between.
And hey, if you've served our country, have unique life experiences, or have overcome personal hurdles, we think that's pretty cool and we'd love to hear your story. Bottom line : It's your talent and your character that counts here at Southend Pharmacy.
Let's make great things happen together!
Required Skills :Salary : $16 - $17
