What are the responsibilities and job description for the Director of Operations position at Southern Air Heating Cooling & Plumbing?
Company Overview
Southern Air Heating Cooling & Plumbing is a family-owned and operated company that prides itself on providing exceptional customer service and support. With a strong commitment to employee well-being, the company offers a range of benefits and opportunities for growth and development.
Job Summary
The General Manager will be responsible for overseeing all aspects of the location's day-to-day operations, financial activities, and people management. This includes driving growth, performance metrics, creating culture, and developing staff and management.
Responsibilities
- Financial: Develop and execute strategies to produce revenue impacts and increase key metrics including conversion percentage, average invoice, and PM plans.
- Customer Satisfaction: Implement systems, training, and accountability to achieve gold-standard service and quality. Impact and improve key metrics including NPS, reduction of callbacks, etc.
- Employee Development: Create culture and systems to teach, train, and develop an industry-leading staff. Increase and impact employee retention at all levels and eNPS.
- Leadership: Build deep relationships with employees, cross-departmentally. Become a positive, respected presence in the local community.
Qualifications
- 3 years Management/Supervisory experience required (Home Services, Sales Manager, Construction Management, or Military Leadership experience)
- 3 years' experience managing revenue, budgeting, and/or P&L required
- Leader in current field of work
- Skilled Trades and/or Residential Services experience a plus
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis, and develop solutions
Benefits
- Base Salary Commissions
- Full Medical coverage and many other insurances including Dental, Vision, disability, Life, etc.
- 401K Matching
- PTO and Paid Holidays
