What are the responsibilities and job description for the Dispatcher position at Southern Air Heating Cooling & Plumbing?
Overview
Ability to commute/relocate:
- LOCATION: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Center or Customer Support (1 year required)
Work Location: In person.
Responsibilities
Qualifications
Southern Air of Shreveport has an exciting opportunity for a Dispatcher. This position is in office and pays $18-$22 per hour.
Why join THIS team?
- Medical, Dental, & Vision Insurance
- Disability and Term Life Insurance
- 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
- Medical, Dental, & Vision Insurance
- Disability and Term Life Insurance
- 401(k)
- On-going training & development and growth opportunities
- Paid Holidays
- Paid Time Off (PTO)
We are an Equal Employment Opportunity Employer
Job Type: Full-time
Job Type: Full-time
Salary: $18.00 - $22.00 per hour
Benefits:
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
Ability to commute/relocate:
- LOCATION: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Center or Customer Support (1 year required)
· A dispatcher works with a team who's responsibilities include maintaining customer databases, troubleshooting server issues. They are also tasked with answering emergency and non-emergency calls, and scheduling technicians for installations. Their role is crucial in ensuring effective communication with their team members and customer support. A dispatcher is the backbone of our operations. They ensure our trucks are on the road, our technicians are where they need to be, and our customers are satisfied."
Work Location: In person.
Responsibilities
Who/What Are We Looking For?
- Coordinate the transportation movements of the technicians
- Must keep track of the drivers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
Qualifications
Qualifications:
- Dispatch experience highly preferred
- Ability to pass a background check
- High school diploma (or GED)
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
Core Competencies:
- Strong verbal and written communication skills
- Comfortable in navigating through multiple software systems and windows simultaneously
- Ability to show empathy when responding to customer’s needs
- Must be flexible with the ability to adapt to changes quickly and think conceptually
Salary : $18 - $22
