What are the responsibilities and job description for the General Manager position at Southern Air Heating Cooling & Plumbing?
Overview:
We are seeking an experienced General Manager to lead and oversee our HVAC, Plumbing, and Electrical divisions. This role is responsible for driving operational excellence, ensuring profitability, maintaining customer satisfaction, and fostering a high-performance team culture. The ideal candidate will have a strong background in the skilled trades industry, leadership experience, and a commitment to quality service.
Key Responsibilities
✅ Leadership & Management
- Provide strategic direction and leadership to all service, installation, and administrative teams.
- Foster a positive work environment that encourages growth, accountability, and teamwork.
- Recruit, train, and mentor employees to ensure continuous professional development.
✅ Operations & Performance
- Oversee daily operations, ensuring jobs are completed efficiently and to company standards.
- Monitor key performance indicators (KPIs) such as revenue, profit margins, job completion rates, and customer satisfaction.
- Ensure compliance with industry regulations, safety standards, and company policies.
✅ Financial & Business Growth
- Develop and manage budgets, forecasting revenue and expenses to maximize profitability.
- Identify opportunities for growth, including new service offerings, partnerships, and market expansion.
- Work with sales and marketing teams to drive lead generation and customer acquisition strategies.
✅ Customer Experience & Quality Assurance
- Maintain high standards of service quality and customer satisfaction.
- Address customer concerns promptly and professionally.
- Implement processes to improve efficiency and enhance the customer experience.
✅ Process Improvement & Compliance
- Ensure compliance with OSHA, EPA, and other industry regulations.
- Continuously evaluate and optimize workflows for maximum efficiency.
- Implement technology and software solutions to enhance operational effectiveness.
Qualifications & Requirements
- 5 years of experience in a leadership role within the HVAC, plumbing, or electrical industry.
- Strong understanding of business operations, P&L management, and team leadership.
- Knowledge of local, state, and federal regulations related to HVAC, plumbing, and electrical services.
- Excellent communication, problem-solving, and decision-making skills.
- Proficiency in CRM and field management software is preferred (e.g., ServiceTitan).
- Ability to adapt to a fast-paced, customer-driven environment.
Compensation & Benefits
- Matching 401(k)
- Health Insurance
- Dental and Vision Insurance
- Life and Disability Insurance
- Paid Time Off
- Ongoing Training and Development
