What are the responsibilities and job description for the Commercial Plumbing Service Manager position at Southern Air?
Be part of a growing employee-owned company that has been around for over 75 years!
Southern Air, Inc. is a company dedicated to the growth of our employees and excellent customer service. We serve clients throughout the Virginia, West Virginia, and North Carolina regions. This opportunity is located in Richmond, VA location.
Southern Air, Inc. rewards your commitment with excellent wages and benefits, including participation in our ESOP (Employee Stock Ownership Plan), Holiday/PTO, medical, 401(k), and career opportunities. Join our team and enjoy the rewards.
Job Description: The Commercial Plumbing Service Manager works with the Branch Manager to assist in the overall day-to-day management of projects, including all requisite duties such as setting up the project, field communication, customer communication, reporting, managing manpower, and billing daily jobs and activities.
Job Duties:
Work with the branch manager to evaluate technician performance and value to the company.
Participate in hiring new technicians and ensuring current staff is adequately trained for the tasks given daily.
Participate in technician evaluations and terminations.
Work with dispatcher and aftermarket sales to maintain current workload.
Quote and sell projects as needed.
Arrange training for technicians.
Give safety talks monthly.
Review tickets daily as completed by technicians.
Give technical assistance to technicians as needed.
Receive parts upon delivery at the branch location and notify the originator as needed.
Work with the branch manager on customer issues to best support Southern Air.
Maintain compliance with all company policies and procedures.
Capable of performing other duties as required.
Qualifications:
Detailed knowledge of commercial and industrial plumbing and piping.
Minimum Journeyman Plumbing Card, preferably Master Certification.
Backflow Certification.
Knowledge of Code.
Minimum ten years’ service experience.
Excellent verbal and written communication skills, including effectively communicating with internal and external customers.
Computer proficient (MS Office – Word, Excel).
Ability to work independently and to complete assignments within parameters of instructions given prescribed routines and standard accepted practices.
High school diploma or GED required.
Must be able to pass a post-offer pre-employment drug screen and may be required to satisfactorily complete additional background checks as required (i.e., DMV, criminal history).
Benefits:
Health Plan – With company contributions to employee health savings account
Dental Plan
401k with company match
ESOP (Employee Stock Ownership Plan)
Vision Plan
Short-Term & Long-Term Disability
Supplemental & Dependent Life Insurance
Life Insurance & Accidental Death and Dismemberment (AD&D)
PTO (Paid Time Off) for vacation and other purposes
Employee Assistance Plan
Skills and Abilities:
Ability to troubleshoot issues with systematic, thoughtful, timely, and effective solutions and procedures.
Demonstrate proper and safe use of tools and related equipment.
Experience in providing quality, professional customer-related services.
Ability to work and communicate effectively individually and in a team environment.
Ability to handle disruptions in stride with professionalism.
Ability to work independently in a commercial setting.
Physical Demands/Working Conditions:
The physical activities described are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions and expectations.
Depending on their position, individuals may need to ride or drive in a vehicle for two or more hours at a time.
Individuals working at an outside job site may be exposed to varying temperatures and all weather conditions.
Performing this job requires frequent use of hands to handle, control, or feel objects, tools, or controls. Must be able to sit, talk, hear, and stand frequently throughout the day. Must be able to climb, reach above shoulder height, stoop, kneel, crouch, or crawl often. The position occasionally may require lifting heavy objects (up to 50 pounds) and performing strenuous physical labor under adverse field conditions.
May work with or around typical construction materials and chemicals requiring safety data sheet knowledge.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin or disability or protected veteran status.
Visit our website to learn more about Southern Air, Inc. www.southern-air.com
