What are the responsibilities and job description for the MKK Airport- FT Customer Service Agent position at Southern Airways Corporation?
JOB TITLE : Airport Customer Service Agent - customer service & ramp
DEPARTMENT : Customer Service
REPORTS TO : Station Manager
FLSA STATUS : Non-Exempt
ARE YOU LOOKING FOR A FUN PLACE TO WORK?. FAST PACED ENVIRONMENT? MEETING NEW PEOPLE EVERY DAY...PUT THOSE EXCELLENT CUSTOMER SERVICE SKILLS TO WORK. COME JOIN THE BIGGEST LITTLE AIRLINE IN THE INDUSTRY.
The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking / re-booking flights, and assisting with passenger loading / unloading. It is also responsible for all ramp duties in our smaller stations.
KEY RESPONSIBILITIES
- Ensuring FAA, Airline and airport regulations are followed
- Enforcing safety / security measures and protecting sensitive zones
- Creating and modifying reservations
- Checking in passengers; safely loading and unloading passengers
- Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
- Reviewing baggage tags for accuracy
- Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
- Making announcements over a public address system
- Processing credit card payments
- Directing aircraft parking and dispatch on the ramp
- After training, towing aircraft to proper parking positions on the ramp
- Maintaining work area and mechanical equipment in proper order
JOBS THIS POSITION DIRECTLY SUPERVISES :
This position does not directly supervise others
REQUIREMENTS
Knowledge, Skills & Abilities :
Qualifications
Education :
Miscellaneous Requirements :
Work Experience :
Mental Requirements :
Level 2
Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.
Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.
Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and / or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.
Physical requirements :
Activity
Approximate % of Time
Sitting : 5
Standing : 70
Walking : 25
100%
Machines and Equipment Used :
Machines, Equipment, Tools
Approximate % of Time
Varied : 100%
Degree of Hand Eye Coordination Required :
Computer : Varies
Phone : Varies
Photocopier, fax machine : Varies
Approximate percentage of time incumbent spends in "on-the-job" travel, including commuting to regular work locations : less than 5%
Southern Airways Corporation is an EEO / AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.
