On Demand Marketing Manager--Los Angeles

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB DESCRIPTION: On Demand Marketing Manager

FLSA STAUS: Exempt

REPORTS TO: VP of Marketing

The Surf On Demand Marketing Manager will be responsible for developing and executing the company’s customer acquisition, customer relationship management, and brand strategies. You will enhance customer engagement and conversion, increase customer lifetime value, and improve retention through targeted campaigns and data-driven insights.

Key Responsibilities include but are not limited to:

• Creation and management of digital acquisition, including targeted ads on Facebook/Instagram, Google, LinkedIn, and other digital ads channels.
• Develop and implement CRM strategies to optimize customer journey and retention.
• Segment customer databases for personalized marketing efforts.
• Create and manage email, SMS, and push note marketing campaigns, ensuring alignment with overall marketing goals.
• Coordinate with partners for lead acquisition and customer experience
• Develop engaging brand content that communicates the company’s story
• Analyze customer data to drive actionable insights and improve campaign performance.
• Collaborate with other marketing functions to ensure a unified approach to customer engagement.
• Other duties as assigned by Upper Leadership.

Required Qualifications:

• 3 years of experience in Acquisition and/or CRM marketing or related roles.
• Proficiency in digital advertising channels (i.e. Meta Ads Manager, Google Ads).
• Proficiency in CRM software and email marketing tools (i.e. Hubspot).
• Strong analytical skills with a focus on data-driven decision-making.
• Excellent communication and project management abilities.
• Detail-oriented and self-motivated; able to work and meet deadlines under minimal supervision.
• Ability to multi-task in an extremely high-paced environment.
• Ability to work effectively in team environment and individually.

Education

• Bachelor’s degree

Miscellaneous Requirements:

• Valid driver’s license and reliable transportation.

• Is at least 18 years of age and has authorization to work in the United States.
• Computer, office equipment, phone skills.

• Ability to read, write and speak English effectively.
• Ability to work within a 24/7 operation including holidays.
• Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations.
• Authorized to work in the U.S. per the Immigration Act of 1986.
• Available for occasional overnight travel

Benefits:

• Competitive Salary: Attractive compensation package based on experience.
• Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.
• Retirement Plans: Employees can enroll in our company’s 401(k) plan.
• Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.
• Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:
• Flight tickets at significant discount, employee and family members can fly our planes (standby space available)
• Discounts on hotels and resorts
• Car rentals at reduced rates
• Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.