What are the responsibilities and job description for the CSR- Client Service Representative position at Southern Arizona Veterinary Specialty & Emergency...?
Customer Service Representative
We are seeking a friendly and reliable Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our clients and customers. Your role is critical in ensuring our customers remain satisfied with our products, services, and the overall experience they receive while interacting with our company.
Responsibilities:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Providing accurate and helpful information to customers regarding our products and services.
- Resolving customer complaints and issues in a calm and empathetic manner.
- Maintaining accurate records of all customer interactions and transactions.
- Collaborating with other departments to ensure customer satisfaction and resolve issues.
- High school diploma or equivalent.
- Previous experience in customer service or a related field.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and conflict resolution skills.
- Ability to handle high-stress situations and remain calm under pressure.
- Proficiency in Microsoft Office and other computer software.
If you have a passion for providing excellent customer service and are looking for a supportive and inclusive work environment, we encourage you to apply for this position. Shifts are 8 hours, and the times vary as well as the location.
If you're looking for a career with management opportunity - we are a good place to call home.
Benefits:
- 401(k) matching
- Health Insurance paid up to $400/month.
- Dental/Vision insurance
- Employee assistance program
- Employee pet discount
- Life insurance
- Paid time off/sick time
- Professional development assistance
- Referral program
