What are the responsibilities and job description for the Entry-Level Customer Service Agent (Bilingual-Spanish) position at Southern Auto Finance Company, LLC?
SAFCO is seeking an energetic and customer-focused individual to join our team as an Entry-Level Customer Service Agent. This role is essential to ensuring a seamless customer experience, particularly for our Spanish-speaking clients. The ideal candidate will be proactive, friendly, and thrive in a fast-paced environment, delivering exceptional service with a positive attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing accurate information on accounts.
- Assist customers with payments and account maintenance.
- Communicate effectively with Spanish-speaking clients, ensuring a clear understanding of their needs and concerns.
- Resolve customer issues efficiently while maintaining a positive and professional demeanor.
- Maintain up-to-date knowledge of company policies and procedures.
- Collaborate with team members to meet performance goals and customer satisfaction targets.
Requirements:
- High school diploma or equivalent.
- Fluency in Spanish and English (both written and spoken).
- Strong interpersonal skills with a customer-first mentality.
- Ability to maintain a positive attitude, even in challenging situations.
- Basic computer skills and ability to navigate customer service software.
- Prior customer service experience is a plus, but not required.
What We Offer:
- Competitive salary and benefits.
- Opportunities for growth within the company.
- A supportive, team-oriented work environment.
If you are passionate about helping others, possess excellent communication skills, and enjoy working in a positive, customer-centric atmosphere, we encourage you to apply!