What are the responsibilities and job description for the Service Advisor - Southern Ford Newport News position at Southern Auto Group?
Have you always been a “People Person” who gets along well with customers? Have you been hoping for a career that works with customers face-to-face and NOT IN A CUBICLE???? Are you finally ready to start adding a STEADY PAYCHECK to you bank account?? You've always been good at pointing out good ideas, so why not take the next step in 2024? It's time to apply, and become a team member at Southern Auto Group!
Our Service Advisors are the center of communication for all service and repair activities within the Service Department. Being the primary point of contact for all automotive service and repair matters, the Service Advisor must listen to and thoroughly understand each and every customer's concerns and arrange for appropriate service/repairs. Once completed, you will also relay all necessary information from the technician to the customer clearly and effectively. Here, Service Advisors make sure the customer knows what repairs are needed and what repairs and maintenance are recommended. We also offer a FREE Wellness option that is available to each and every employee at the time of Benefit Enrollment eligibility.
The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification is a plus! Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world-class customer service.
RESPONSIBILITIES
- Schedules service for customers either in person or on the phone to ensure prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages the delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, training, and educational classes as required to educate/train new staff members
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Post-secondary automotive training or equivalent work experience
- One year of dealer-level or large facility experience preferred
- ASE certification (or is willing to obtain certification)
- Broad scope of automotive mechanical/electrical knowledge
- Neat, clean, and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted driver's license and clean driving record
- Ability to drive both automatic and standard-transmission vehicles is a Plus!
- Basic computer and internet skills
PHYSICAL DEMANDS
This is an in-person position and attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee must frequently lift and/or move up to 50 pounds.
