Service Concierge - Southern Auto Group

Job Description

Do you randomly speak to people when they pass you by in the store? Have you found yourself randomly engaging in brief conversations with strangers in the checkout line? Or are you one of those people who simply LOVES CUSTOMER SERVICE and KINDNESS is embedded in your DNA? If you possess that ability to be WELCOMING, COURTEOUS, and POLITE.... we would like to add you to our team at Southern Auto Group as a Service Concierge!

As our Service Concierge, you will be responsible for greeting and directing guests appropriately upon arrival at the service department. You will also be able to assist with the check-in process when our Service Advisors need an extra hand and possibly arrange transportation as needed. The successful Service Concierge is comfortable multi-tasking to meet the needs of our customers, making for a more enjoyable and stress-free experience. We also offer a FREE Wellness option that is available to each and every employee at the time of Benefit Enrollment legibility!

RESPONSIBILITIES

• Greet and assist guests upon arrival for their visit to the service department
• Provide administrative support for the Service Department as needed
• Interact with each customer and follow up as needed in a timely and effective manner
• Provide vehicle updates to customers as provided by Service Advisor's upon request
• Maintain appropriate levels of customer service and client retention

QUALIFICATIONS

• High school diploma or GED required
• Customer service or related experience preferred
• Friendly demeanor
• Helpful attitude
• Highly professional and dependable
• Automotive dealership is a Plus
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Strong organizational and time management skills

PHYSICAL DEMANDS

This is an in-person position and your attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to sit, stand, walk, reach with hands and arms, and talk or hear.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach. There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.

Due to a consistent increase in business, the dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• Health Insurance
• Health Savings Account
• Southern Wellness: A Free HealthCare Incentive Plan
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Paid Vacation
• Paid Birthday Off
• Paid Holidays
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Employee Car Buying Program
• Direct Deposit