What are the responsibilities and job description for the Service Valet - Southern Kia Greenbrier position at Southern Auto Group?
Do you randomly speak to people when they pass you by in the store? Have you found yourself randomly engaging in brief conversations with strangers in the checkout line? Or are you one of those people who simply love customer service and kindness is embedded in your DNA? If you possess that ability to be WELCOMING, COURTEOUS, and POLITE.... we would like to add you to our team at Southern Auto Group as a Service Concierge!
As our Service Concierge, you will be responsible for greeting and directing guests appropriately upon arrival at the service department. You will also be able to assist with the check-in process when our Service Advisors need an extra hand and possibly arrange transportation as needed. The successful Service Concierge is comfortable multi-tasking to meet the needs of our customers, making for a more enjoyable and stress-free experience. We also offer a FREE Wellness option that is available to each and every employee at the time of Benefit Enrollment eligibility!
RESPONSIBILITIES
- Greet and assist guests upon arrival for their visit to the service department
- Provide administrative support for the Service Department as needed
- Interact with each customer and follow up as needed in a timely and effective manner
- Provide vehicle updates to customers as provided by Service Advisor's upon request
- Maintain appropriate levels of customer service and client retention
QUALIFICATIONS
- High school diploma or GED required
- Customer service or related experience preferred
- Friendly demeanor
- Helpful attitude
- Highly professional and dependable
- Automotive dealership is a Plus
- Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
- Strong organizational and time management skills
PHYSICAL DEMANDS
This is an in-person position and your attendance is required to maintain employment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is frequently required to sit, stand, walk, reach with hands and arms, and talk or hear.
