Branch Team Member

Job Description

The successful candidate will be responsible for providing exceptional customer service and building strong relationships with our customers. As a key member of our team, you will play a vital role in delivering tailored solutions to our customers' financial needs.

About Us
Southern Bank is a dynamic and growing organization that values its employees and customers alike. We are committed to providing excellent customer service and building lifelong relationships with our customers.

Responsibilities

• Develop and maintain a thorough knowledge of our bank's products and services.
• Proactively identify customer opportunities and provide recommendations to achieve personal and branch goals.
• Participate in a welcoming lobby experience, working with or directing customers to an appropriate team member based on their identified needs.
• Takes ownership of the customer experience, including opening accounts, cross-selling other products, and resolving issues as appropriate.
• Build new customer relationships through frequent interactions with customers and proactive contacts to ensure customer satisfaction.
• Proactively educates customers on utilizing available access channels.
• Actively participates in business development opportunities to establish visibility in the community and drive business to the branch.
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction.
• Maintains thorough knowledge of bank policy and procedures required.

Requirements

• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees, and supervisors.
• Good computer skills.
• Excellent customer service skills.
• High school diploma or equivalent.