Card & ATM Specialist

Description

PRIMARY PURPOSE OF JOB

Assists with various debit card and ATM duties in order to offer excellent customer service to our branches and customers. 

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS          

• Orders replacement Debit/ATM cards;
• Reviews new Debit card applications submitted by branches;
• Processes requests for maintenance on debit cards;
• Assists branches with transaction denials;
• Assists branches with instant issue errors;
• Performs Debit/ATM card clean up;
• Reviews reports from Client Central;
• Processes REG E check card disputes;
• Processes Single Point Corrections for non-fraud disputes and PIN disputes;
• Notify service provider of any issues requiring a service request at ATMs and ITMs;
• Reviews and approves customer request for digital wallet;
• Reviews unconfirmed fraud report and attempts to contact customers;
• Completes and performs any other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Good organizational skills;
• Excellent customer service skills;
• Good interpersonal communication and computer skills; and,
• Highly attentive to detail and able to multi-task in a fast-paced environment.

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.

CORE COMPETENCIES

Family & Trust: Southern Bank team members build relationships based on trust and mutual respect, maintain an inclusive and honest environment and uphold integrity and transparency in all interactions.

Rooted & Service: Southern Bank team members are committed to serving customers, communities and teams with purpose, professionalism, and respect, while effectively communicating and actively listening to meet their needs.

Innovation & Strength: Southern Bank team members foster collaboration and continuous improvement, encourage visionary thinking, and strive for excellence to drive the organization forward.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Applied Learning: Assimilating and applying new job-related information in a timely manner.

Quality Orientation: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.