What are the responsibilities and job description for the Deposit Control Specialist position at SOUTHERN BANK?
Job Details
Description
PRIMARY PURPOSE OF JOB
Assists with various Deposit Control duties in order to offer excellent customer service to our branches and customers.
EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS
• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.
ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS
• Performs analysis of core application and Abrigo fraud alerts and reports to identify potential suspicious activity;
• Investigate fraud cases that are reported by branch and back office personnel;
• Assist with accurately and timely preparing SAR narratives for BSA Officer’s review;
• Assist with ensuring the required recordkeeping, processing and reporting of all suspicious activity;
• Processes garnishments and tax levies;
• Processes Subpoenas;
• Manages large review process and reviews incoming cash letter items for forgery, counterfeit or alterations;
• Monitors deceased customer accounts;
• Processes check forgery claims;
• Attend applicable regulatory training, seminars and/or conferences to maintain a current, thorough understanding of the fraud industry;
• Responsible for daily item processing;
• Other duties as assigned by the Deposit Control Manager.
Qualifications
• Strong organizational skills;
• Excellent customer service skills;
• Highly attentive to detail and able to multi-task in a fast-paced environment.
• High school diploma or equivalent;
• Experience and demonstrated proficiency in Deposit Control Specialist duties or equivalent related experience; and,
• Supervisor recommendation.
Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.
Applied Learning – Assimilating and applying new job-related information in a timely manner.
Engagement Readiness – Demonstrating a willingness to commit to one’s work and to invest one’s time, talent, and best efforts in accomplishing organizational goals.
Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.
Quality Orientation – Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
