Personal Banker Float

Description

PRIMARY PURPOSE OF JOB
This position is a float-based position with whose primary goal is to expand and retain customer relationships by proactively meeting with the customer to discover their financial needs and provide both product and service recommendations to them.

EXPECTATIONS OF ALL SOUTHERN BANK TEAM MEMBERS

• Southern Bank team members are a family, rooted in the communities we serve and working together to be the best in our industry, utilizing innovative ideas and strong products. The Southern Bank Patch illustrates these ideals.
• Ensures the confidentiality of customer non-public personal information and secures information systems to comply with bank regulations.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS          

• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate;
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction;
• Proactively educates customers on utilizing available access channels;
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
• Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
• Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;
• Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;
• Maintains reliable attendance with the ability to work a schedule that may include working nights, weekends, and holidays.
• Must be able to assist in bank mergers which may require overnight stays for a week at a time.
• Must be able to assist at various branches across Southern Bank’s footprint when needed and travel for training on a quarterly basis; and,
• Completes and performs any other duties as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated positive and helpful attitude toward both internal and external customers;
• Ability to multi-task and work under high-stress situations;
• Capability to work in different environments and adjust to different surroundings often;
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;
• Good computer skills; and,
• Excellent customer service skills.                             

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

• One year of banking experience preferred;
• High school diploma or equivalent.

CORE COMPETENCIES

Building Trust – Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.

Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions and   activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Contributing to Team Success - Actively participating as a member of a team to move the team toward the completion of goals.

Applied Learning - Assimilating and applying new job-related information in a timely manner.

Building Customer Loyalty – Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.

Managing Work (includes Time Management) – Effectively managing one’s time and resources to ensure that work is completed efficiently.

Sales Ability/Persuasiveness – Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.