Asministrative Assistant/Billing Specialist

Southern Bridge, Inc. is an EEO employer - M / F / Vets / Disabled

We are seeking a positive, energetic, compassionate, organized, and reliable individual to join our Private Mental Health Practice as an Administrative Staff / Billing Specialist. This position requires minimum of 5 years' experience in medical coding or a coding / billing certification from an accredited school with 2-3 years' experience. We offer in-house training, but we're looking for a medical coding professional with front office experience who can jump in with both feet from day one. We treat a variety of patients with mental health diagnosis, and this position requires consistent communication with our practice manager, clinical team, our patients, as well as insurance companies. The successful individual will be committed to accurate medical coding for in-office services including in person and telehealth mental health therapy.

Essential Duties and Responsibilities

Greet patients warmly and ensure a welcoming environment.

Assist patients with check-in procedures and ensure that all required forms are completed and processed.

Manage patient inquiries in person and via phone, providing information and support as needed.

Guide patients through the clinic's processes and provide them with clear directions or assistance with scheduling appointments as well as navigating telehealth appointments and the patient portal.

Scheduling and Appointment Management

Schedule patient appointments, including follow-ups and referrals.

Coordinate with psychiatric staff to manage appointment times and availability.

Handle cancellations and rescheduling requests in a timely manner.

Maintain patient records with strict confidentiality in accordance with HIPAA regulations.

Perform data entry and ensure the accuracy of patient information in the clinic's database.

Manage correspondence and ensure that all emails, letters, and messages are answered or forwarded to the appropriate staff.

Ensure waiting room, front office break room and bathroom remains clean and sanitary.

Billing

• Oversee the processing and submitting of insurance claims, ensuring accuracy and compliance with billing regulations.
• Verify patient insurance coverage and obtain necessary authorizations for procedures.
• Communicate effectively with insurance companies to ensure proper authorization and billing procedures.
• Investigate and resolve billing discrepancies, denials, and rejections promptly.
• Collaborate with insurance providers and patients to address billing inquiries and resolve payment issues.
• Provide administrative and front desk support to ensure efficient operation of the office
• Contribute to the front office team by helping to answer phones, schedule appointments, and provide back-up to the front desk receptionist when needed
• Daily attention to resolving insurance claim issues such as requests for additional information and denials
• Perform other administrative duties as assigned
• Help Identify opportunities for improvement and implement approved changes to streamline processes.

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