What are the responsibilities and job description for the SERVICE COORDINATOR position at Southern Business Machines, Inc?
Southern Business Machines, Inc. is on the hunt for an enthusiastic and motivated individual to fill our Service Coordinator position. If you thrive in dynamic environments, enjoy engaging with customers, and possess strong multitasking abilities, this role could be a perfect fit for you!
Our business hours for in-person support are Monday through Thursday from 7 : 30 AM to 4 : 30 PM, and on Fridays from 7 : 30 AM to 4 : 00 PM.
A typical day in the Service Coordinator role involves interactions with customers over the phone, assisting them with troubleshooting various machine service and networking issues. You will be responsible for logging service requests, scheduling service calls, and coordinating equipment installations. Proficiency in data entry and invoicing is also essential. You will utilize industry-specific software to streamline operations, prepare incoming equipment for installations, and collaborate with our field service technicians to provide tech assists. Understanding of computer networking is crucial, as the equipment we deal with frequently connects to customer networks.
This is a full-time position, offering hourly wages along with benefits. We are eager to welcome a new team member immediately!
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