What are the responsibilities and job description for the Information Technology Operations Advisor - Digital Grid Services position at Southern California Edison?
Join the Clean Energy Revolution
Become an Information Technology Operations Advisor - Digital Grid Services at Southern California Edison (SCE) and build a better tomorrow. In this job, you’ll be responsible for supporting Digital Infrastructure & Integration Services Project and Operations support groups as a Portfolio Manager. You will support projects of varying size and complexity, which require you to make daily decisions associated with project health, vendor performance, portfolio financials, and risks / issues. You will ensure technology investments deliver positive business value and are directly associated with strategic Organizational Unit (OU) goals. You’ll partner and collaborate with multiple internal and external partners, at various levels of management including IT vendors, Cybersecurity, Change & Release Management, Service Management, Finance, Supply Chain and Operations. You’ll align multiple collaborators to assess performance against project plans, issue resolution, and escalation; effectively communicate with all levels of leadership.
As an Information Technology Operations Advisor - Digital Grid Services , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
Maintains the performance and availability of applications and data systems including batch jobs, SQL Service Integration Services (SSIS), ETL (Extract, Transform, Load) jobs, and sync engines
Coordinates with cross-functional teams, including developers, IT, and business stakeholders, to troubleshoot and resolve technical problems
Performs root cause analysis for operational incidents and recommends preventive measures
Documents supporting policies, processes, and procedures within the areas of responsibility
Reviews the IT systems and performs daily routines to ensure stability and high availability
Ensures all incidents and requests are recorded and updated within the service desk system
Delivers incident resolution and articulates clearly and concisely with end-users and internal stakeholders
Manages software licenses, upgrades, and patches, ensuring all systems are up to date and compatible with business needs
Reviews, evaluates and recommends solutions related to hardware and software acquisitions and network updates
A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications
Seven or more years experience as an IT Administrator.
Maintains performance and availability of applications and data systems.
Preferred Qualifications
Five or more years of experience with IT portfolio management or product line management.
Seven or more years of experience handling budgets, service contracts, and maintenance contracts.
Seven or more years of experience leading or handling IT projects with balanced business and technical knowledge to provide credible leadership to multi-function project teams with at least 10-15 team members including Product Owners, Developers, Business Analysts, and QA Personnel.
Three or more years of experience leading project quality, including quality assurance, metrics, and quality controls.
Bachelors degree or higher in Business, Computer Science, Information Systems, or a related Technical major.
PMP or Project Management Certification, or equivalent combination of training and experience leading project management.
Six Sigma, COBIT, CSAM or equivalent certification(s).
ITIL Practitioner, CBCP, or equivalent certification(s).
Additional Information
This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
Visit our Candidate Resource () page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
The primary work location for this position is Rosemead, CA. However, the successful candidate may also be asked to work for an extended amount of time at alternative SCE facilities as needed.
Position will require up to 15% traveling and being out in the field throughout the SCE service territory.
This position has been identified as a NERC / CIP impacted position - Prior to being hired, the successful candidate must pass a Personnel Risk Assessment (PRA) or Background Investigation. Once hired, the candidate must complete specified training prior to gaining un-escorted access to assigned work location and performing necessary job duties.
Relocation does not apply to this position.
About Southern California Edison
The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
