What are the responsibilities and job description for the Bilingual Referral Specialist position at Southern California Medical Center?
Southern California Medical Center is looking for a bilingual Referral Specialist (Spanish & English Speaking) in our busy Van Nuys clinic.
The Referral Specialist works with patients to arrange and schedule referral appointments, sends reminders, and provides patients with information about referral appointments.
The job requires sitting at the desk for long hours and use computer and telephone.
At SCMC, a nonprofit organization, we are committed to serve patients and our community during the trying times. Join our team of professionals where we are focused on providing the best healthcare services for all patients, regardless of whether they need to finance medical care, have no insurance, or are looking for affordable or low cost care that they can feel confident in. From general medical care to preventative care and recovery, our mission is to ensure those who are underserved in our communities to have access to the best possible medical care.
Job description:
- Ensure current and standardized referral policies and workflows
- Ensure complete demographic, insurance information and appropriate/pertaining clinical information is sent to referred specialists
- Prioritize referral by their urgency and addresses them in a timely manner
- Act as point of contact for patients and specialists for any questions or rising concerns. Assist in problem solving potential issues related to their referral due to language or social barriers.
- Ensure that patient information is kept confidential at all times.
- Follow up on referrals until completed or declined by patient.
- Maintain safe, secure and healthy work environment.
Skills, qualifications:
- Customer Service
- Written and Verbal Communication
- Medical terminology knowledge helpful
- Interpersonal Skills
- Knowledge of patient care and examination procedures helpful
- Dependability
- Punctuality
- Attention to detail
- Teamwork
- Organization
- Confidentiality
- Scheduling
- Computer Skills
Education and Experience:
- High School Diploma or GED required.
- Medical Assistant Certification preferred, but not required.
- Experience in medical field preferred, but not required.
- Experience in administrative field or with customer service preferred.
- Bilingual: English and Spanish preferred, but not required.
Work Remotely
- No
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Referral: 2 years (Required)
- NextGen: 1 year (Preferred)
- ICD coding: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Salary : $21
