Admissions Representative

Description

The Admissions Representative serves as a representative of Southern California Seminary to prospective students interested in on-campus and online programs. The primary focus of this position will be to assist the Director of Admissions in the application completion and acceptance process for new students into SCS programs. The Admissions Representative will be directly and regularly involved in maintaining contact with prospective students in order to assist them with the completion of the admissions process reflecting SCS’s high customer service and satisfaction goals. The Admissions Representative may participate in recruitment and promotional events, and other scheduled recruitment activities as assigned, and is a front line customer service representative responsible for responding to new and existing inquiries via phone, e-mail, social media, and any other form of communication necessary, and provides support for special program, projects and events related to student recruitment, and institutional advancement.

Essential Functions:

1. Serve as an effective contact and customer service representative to prospective students, providing  consistent, accurate, and timely information regarding SCS and the admissions and programs

2. Interact with potential student inquiries about SCS via phone, email, social media, and any other form of communication required

3. Follow-up with potential student leads, provide quality service to prospective students, and help them complete the application and initial enrolment process (including process tracking). 

4. Facilitate enrollment management through academic advising and enrollment for new students.

5. Participate in recruiting events and activities.

6. Provide administrative support for special projects, programs, and events.

Marginal Functions:

1. Administrative duties, data management, and reporting related to the admissions and recruitment process including DE student admissions authorization 
2. Participation in promotional events and other scheduled SCS activities
3. Maintain current and thorough knowledge of SCS programs, activities, and events 

Qualifications

1. Affirm the Statement of Faith in writing prior to employment.
2. Be a member in good standing of a local church that agrees with the mission and philosophy of the Seminary.
3. Possess intermediate computer skills in Windows-based computer systems, including Acrobat, Word, Excel, Publisher, PowerPoint, and Outlook.
4. Pass background checks whenever required.
5. Be eligible to lawfully work in the United States.
6. Operate office machines such as computer, telephone, copier, and fax machine.
7. Knowledge of technical and professional principles and skills used to recruit, admit, care for, develop, and advise students.
8. Ability to maintain good working relationships with co-workers.
9. Ability to effectively follow-up on leads, set appointments, conduct interviews, and guide prospective students through the admissions process
10. Strong presentation skills with the ability to represent SCS programs to diverse audiences
11. Knowledge of general office methods, procedures and practices
12. Flexible weekend hours for recruitment events and promotional activities