Medical Office Manager

Pain specialty practice is looking for an experienced office manager. Willing to Train!

GENERAL SUMMARY OF DUTIES: Responsible for managing, planning, organizing and coordinating the daily operations to ensure quality patient care.

RESPONSIBILITIES

1. Business Operations Services

Main Activities:

Supervision of the Clinical, Front Office

Operational supervision and guidance of staff (in conjunction with department supervisors) to ensure quality patient care and physician efficiency.

Assume the full responsibilities and duties as the acting Clinical Supervisor, Front Office/Medical Records Supervisor in their absence.   This is in order to gain hands on experience in each department periodically in order to improve each department.

Assume responsibility for the lab, including compliance and operations. Involve consultant when needed to make sure that compliance is met.

Oversight and guidance of day-to-day operations, including scheduling of physicians, staff and facilities related concerns.

Review, recommend, revise and implement operational policies and procedures.

Oversight of compliance with government, state and county regulations that impact healthcare facilities.

Management of IT regarding software upgrades, hardware replacements and electronic medical records, troubleshooting computer issues as needed.

Will be directed by one designated Owner/Partner in all scope of Practice Management.

2. Human Resources/Benefits/Safety

Main Activities:

·      Assistant for all Human Resources functions (with direct guidance from the HR outsourcing company) such as:

• Recruiting including writing job postings and advertising job openings, in compliance with applicable laws.
• Management of performance including employee relations matters and employee evaluations.
• Providing guidance and support to direct report supervisors regarding hiring, terminations, transfers, promotions of employees.

• Providing guidance and support to direct report supervisors regarding employee relations matters.

·    Reviewing, recommending, revising and implementing human resources policies and procedures.

• Reviewing, analyzing, recommending and implementing employee benefit plans.

• Reviewing, recommending, revising and implementing policies and procedures that comply with Workers Compensation, HIPAA, Cal-OSHA, and other applicable regulations.

• Promoting a positive work environment that encourages long-term, productive staffing relationships.

Main Activities:

·    Manage outsourcing of: 

accounting needs;

legal needs;

realty needs;

physician hiring;

future planning;

productivity reporting;

websites/internet

and any other corporate needs that are determined to be outsourced in Corporate meetings.

• Review contracts with insurance carriers to identify and comply with contractual reimbursement obligations.
• Maintain physician credentialing files.

6. Other Duties as Assigned

EDUCATION:

High School diploma, some college preferred.

EXPERIENCE:

A minimum of 3 years management experience in a physician’s office.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge

Must have proficient knowledge in the following areas:

·    Knowledge of current medical assisting,  practices and protocols.

Knowledge of office policies and procedures.

Skills

Must demonstrate the following skills:

·    Skill in appropriate assessment, examination and treatment techniques.

Excellent interpersonal skills

·    Team building skills

·    Analytical and problem solving skills

·    Decision making skills

·    Effective verbal and listening communications skills

·    Detail-oriented with the ability to manage projects from inception through execution

·    Very effective organizational skills

·    Highly motivated and able to empower others.

·    Computer skills including proficiency in PowerPoint, Microsoft Office, Microsoft Excel, Quick Books and e-mail at a highly proficient level

·    Time management skills

Abilities

Ability to maintain strict confidentiality.

Ability to maintain effective working relationships with patients, medical staff and the public.

Ability to communicate clearly and effectively in person, in writing, or by phone.

ENVIRONMENTAL/WORKING CONDITIONS: Office setting.  Frequent exposure to communicable diseases, bodily fluids, toxic substances and other conditions common to nursing situations.

PHYSICAL/MENTAL DEMANDS: Varied activities including sitting, walking, bending, reaching, lifting, stooping.  Requires eye-hand coordination, finger dexterity.  Occasional lifting/carrying items up to 50 pounds.  Must be able to transfer patients.  Occasional stress from balancing management and patient care responsibilities.