What are the responsibilities and job description for the Customer Service Representative position at Southern California Veterinary Dental Specialties Inc?
Veterinary Dental Specialties (VDS) – Reno is seeking a skilled and professional Customer Service Representative (CSR)/ Veterinary Assistant (VA). We proudly serve our community with the best dental pet care possible. We pride ourselves on our outstanding customer service and our excellent patient and customer care.
As a CSR/VA, you will play an integral role in the day-to-day operations of our practice. This is a part-time position. Shifts are 12 hours and there is not a set schedule (weekdays and weekends). Two years of experience as a CSR/VA is required.
This position earns a competitive wage of $21 to $24 per hour depending on experience.
Responsibilities:
- Welcome our clients in a friendly, helpful, and compassionate manner
- Prepare and review documents and medical records accurately and completely
- Consistently check memos and personal email for internal communications and staff updates
- Educate and advise clients regarding our services
- Schedule and check-in appointments and tend to all client requests while always ensuring the highest quality of care and satisfaction for our clients.
- Process admissions and discharges accurately
- Process invoices and payments accurately
- Update and maintain client/pet records and files in accordance with legal requirements
- Assist with other administrative duties such as scanning, faxing, emailing and shipping
- Answer multiple phone lines in a prompt and professional manner, route calls to the appropriate departments in addition to screening calls and taking messages when needed
- Confirm upcoming appointments with clients and ensuring all proper diagnostics are attached to the record in a timely manner
- Update clients of wait times and delays.
- Keeping records of client interactions, transactions, comments and complaints
- Clean lobby and exam rooms
- Ensures any supplies needing replenishment within 2 weeks are reported to the Practice/Purchasing manager
- Mentoring new employees and visitors
- Knowledge of common medications and filling medications
- Instrument and equipment sterilization and maintenance.
- Help restrain for IV catheters, blood draws etc.
- Perform laboratory tests such as blood work and urinalysis.
- Record patient vitals.
- Provide post-operative care and monitor patients during recovery.
- Clean kennels, bathroom and laundry.
Minimum Qualifications/Requirements:
- Two or more years of experience in the veterinary field performing the above duties. (Required)
- Able to perform moderately physically demanding work that requires a lot of lifting (up to 50 pounds), cleaning, and constant motion.
- Good interpersonal skills and a willingness to work as part of a collaborative team.
- Must pass a background and drug screening (THC not tested)
If you are a friendly, outgoing, and organized individual who loves people and animals and is passionate about providing exceptional customer/pet care, please inquire.
Salary : $21 - $24