What are the responsibilities and job description for the Call Center Manager position at Southern Coast Services?
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Boca Raton. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you are truly the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, air conditioning, and electrical systems.
Why You Should
We are an established company in an essential industry that invests in our team and offers real opportunities for career growth. We offer our Call Center Managers $50,000-$75,000/year plus spiffs and bonuses. Our team also enjoys great benefits, including health insurance, paid holidays, paid vacation, incentive programs, a quarterly all-company breakfast, and we'll even pay you to take your birthday off! To help you be successful, we also offer paid training and advancement opportunities. We also make it easy to apply with our initial quick and easy mobile-optimized application.
The Big Task
You will lead a staff of Customer Service Representatives and Dispatchers who book and schedule service calls and do whatever is necessary to achieve department booked call and sales goals.
Key Sub Tasks
- Lead and train staff on the best ways to convert calls into booked service appointments
- Manage dispatch to ensure the right technicians are matched to every job
- Author and refine call scripts so they're clear, compelling and result in more appointments
- Become an expert in your market, know the customer's needs and how to best engage them
- Monitor performance of staff, review recorded calls and advise them on how to promote sales
- Formalize a coaching and training platform that's cost effective and measurable
- Show employees how their individual contributions matter to the company's success
- Ensure sufficient staffing to match the business demand and seasonal spikes
Desired Skills and Experience
- Possess the ability to inspire both personal and professional growth in our team members
- Ability to provide unparalleled customer satisfaction
- Ability to drive tram performance to achieve all business goals and objectives
- Be detail oriented and a highly organized multi-talker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
- Be proficient using a computer and Microsoft Office applications (Excel, Word, Powerpoint)
- Experience: 2 Years of Call Center Management (Required)
- ServiceTitan knowledge is preferred
What We Offer
- Our top performers are among the highest paid in Boca Raton.
- Medical Insurance - we pay for 50% of your insurance premiums for health, dental, and vision.
- Paid time off, which also includes birthdays and holidays.
- New technology including an iPad and access to integrated software.
- A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same caring when your join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at Southern Coast Services.
If you want to be a part of something bigger than just a job - make this career move and find exactly what you're looking for. You'll work in a place where you'll be appreciated by your team and your customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Southern Coast Services by visiting www.southerncoastservices.com. When you're ready, you can apply for this position by clicking "Apply".
We are an equal opportunity employer.
Salary : $50,000 - $75,000
