What are the responsibilities and job description for the Customer Service Representative position at Southern Comfort Heating & Cooling LLC?
The ideal candidate loves talking to people and proactively solving issues.
Responsibilities
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
- Computer and browser navigation is a must
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Familiarity with Microsoft office suite (Word, Excel, Outlook)
- Hourly pay starting at $18/hour
- Health-insurance eligible after 90 days
- Appointment booking bonus monthly
- Sales bonus opportunities
- IRA eligible from Day 1, 3% employer match
- 5 paid vacation days after 1 year of employment, 10 paid vacation days after 2 years
- 2 paid sick days after 1 year of employment
- Paid holidays after 90 days of employment
Salary : $18