Analyst II, IT Service Mgmt

As a member of the Workplace Software Asset Management organization, the IT Service Management Analyst, II will be responsible for assisting with the onboarding and creation of effective license positions as well as creating and implementing Software Asset Management (SAM) program/processes/procedures at Southern Company. This includes lifecycle management, usage, inventory, & compliance reviews, and savings/trend analysis and reporting to various stakeholders. This position will partner software owners across various management levels, the Strategic Supplier Management team that is responsible for procuring the software assets, Vendor Management, Compliance and Risk partners and the internal SAM team to deliver results.

JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )

MAJOR JOB RESPONSIBILITIES:

Track, manage, and report on software compliance position for in-scope publishers.

Partner with numerous Software Owners to validate true license requirements and optimize software usage, providing savings opportunities and risk avoidance for the enterprise.

Load & maintain software entitlements in SAM tool (currently Snow)

Develop complete knowledge of existing software contracts and provide guidance on future recommendations based on compliance position.

Coordinate with Strategic Supplier Management on software renewals for in-scope software, providing supporting data and analysis for renewals.

Work closely with the Software Asset Management Process Owner, Software Owners, and other key stakeholders to understand evolving needs and deliver new solutions proactively.

Provides general guidance and training around the use of Software Asset Management tools, processes, and reports.

Manage updates and improvements to the processes in collaboration with the SAM Process Owner.

Interfaces with IT groups that have a hand in supporting the product, or other closely aligned products. In addition, meets with key stakeholders across IT & operating company (OPCO) business units to communicate strategy and gather feedback

Keeps up with industry research and current events. This also includes participating in Unite Surveys and Differential to Market data collections.

Assist with development of processes and procedures as they relate to Software Asset Management and Desktop Software Lifecycle

Technical Skills Desired

Experienced with managing technology assets and software asset lifecycle management.

Usage of Software License Management Tool (i.e., Flexera Network Management Suite (FNMS), SNOW, or ServiceNow, a plus.

Experience working in Maximo, a plus.

Experience working with data analytic tools, with focus on Power BI.

Experience with integrations into multiple asset management systems.

Capacity to learn and apply new technologies, skills, and concepts.

Ability to research solutions to problems, as well as stay up to date on constantly changing technology.

Superb diagnostic, troubleshooting, analysis, and problem-solving skills

Knowledge of levels of data normalization and resolving data integrity issues

Intermediate to Advanced skills in Excel, PowerPoint and Word

Knowledge of Technology terminology a plus

Non-Technical Skills Required

Strong communication skills (including verbal, written, presentation and active listening)

Excellent organizational skills and attention to detail

Very disciplined with following up on anomalies and problem situations

Ability to analyze, interpret and match data from multiple sources

Ability to work well in a team environment and independently

Ability to facilitate meetings

Ability to simplify complex subjects in a way that can be easily understood by non-technical audiences

Ability to assess the impact of changes and quantify risk to ensure appropriate business decisions are made

Ability to prioritize and handle multiple shifting priorities

Ability to build and maintain strong relationships with IT and business unit stakeholders at all levels

Ability to influence without direct authority or control

Works well with a geographically dispersed team

High degree of focus on quality, reliability, efficiency, and cost effectiveness

Flexible and can work under stress with changing direction and with minimal supervision

Self-motivated, takes initiative, removes obstacles for success

Process driven

Self-starter

Exhibit “Our Values” in all business interactions

Education and Experience Requirements

4-yr bachelor’s degree in computer science, management information systems, or engineering field is strongly desired. Consideration will be given to highly qualified candidates that have comprehensive experience in managing the costs and lifecycle of IT assets.

Software Asset Management experience a plus

3 years of IT operational process analysis, development, and implementation experience

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 11753

Job Category: Information Technology

Company: Southern Company Services

Pay Range: $86,142.00 - $118,445.00 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.